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Café Supervisor

4 months ago

London, Greater London, United Kingdom Hot Milk Cafe Full time
Hot Milk is a vibrant independent café nestled in the heart of Bounds Green.

We serve coffee, brunch, and run regular events such as pizza nights paired with natural wines and craft beers, we've established ourselves as a beloved fixture in the local community.

As we continue to grow, we're seeking a dynamic individual to join our team in a supervisory or managerial role.


Starting in spring this year we are searching for a dedicated and experienced individual to take on a pivotal role in our café management team.

As a Supervisor/Manager at Hot Milk, you will oversee the day-to-day operations of the café, ensuring the highest standards of service, quality, and customer satisfaction are consistently upheld.

This role requires strong leadership skills, hospitality management experience, and a passion for delivering memorable dining experiences.

Responsibilities:

Manage and supervise café staff, including, training, and performance management.


Work with our other supervisor on all aspects of café operations, including food and beverage service, inventory management, and cleanliness.

Ensure compliance with health and safety regulations and uphold food hygiene standards.

Provide exceptional customer service, resolving any issues or concerns promptly and professionally.

Collaborate with the kitchen team to maintain menu quality and consistency, particularly during pizza and burger nights.

Drive sales and revenue growth through effective marketing strategies and promotional activities.

Foster a positive work environment and promote teamwork and staff morale.

Handle administrative tasks such as cash handling, reporting, and inventory ordering.

Requirements:

Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a café or restaurant setting.

Strong leadership skills with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills.

Passion for delivering exceptional customer service and creating memorable dining experiences.

Knowledge of coffee preparation techniques and appreciation for specialty coffee is desirable.

Flexibility to work a varied schedule, including weekends and evenings.

Confident, enthusiastic, and ready to take on challenges in a fast-paced environment.

Benefits:

Competitive salary commensurate with experience.

Opportunities for career advancement and professional development.

Staff discounts on food, beverages, and merchandise.

Friendly and supportive work environment with a tight-knit team.


If you're a hospitality professional with a passion for great coffee, delicious food, and creating memorable experiences, we want to hear from you Please submit a cover note outlining why you believe you'd be a perfect fit for the role of Café Supervisor/Manager at Hot Milk Café.


Salary:
£12.00-£13.00 per hour

Expected hours:
per week

Benefits:

  • Casual dress
  • Company pension
  • Discounted or free food
  • Employee discount

Schedule:

  • Every weekend
  • Weekend availability

Supplemental pay types:

  • Tips

Experience:

  • Supervising experience: 1 year (preferred)
  • Restaurant management: 1 year (preferred)
  • Hospitality: 2 years (required)
  • Customer service: 1 year (preferred)
  • Management: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Reference ID:
Hm001

Expected start date: 15/04/2024