Operations Specialist

2 weeks ago

London, Greater London, United Kingdom So Energy Full time

UK, Hybrid

Our Perks*:

  • Valuesdriven culture we're really proud of our culture.
  • Personalised Learning and Development Budget


 Hybrid working hours
  • Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
  • 25 Holiday Days + your local bank holidays
  • 1 Birthday day it only happens once a year
  • 3 So Giving Days spend these days giving back to your chosen cause
  • Religious Celebrations Leave


 Mental Healthcare
  • Unlimited sessions with Unmind
  • Enhanced Family Leave

So Energy:

Who are we?
So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we're not done.

We're on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we're well on the way.

We're tech first, we're customer-centric and we're passionate about sustainability.


We want to do the best we can for our customers and for each other, so we've created a workplace that is encouraging, and supportive and offers the opportunity for growth.

As a company, we live by six core values that guide everything we do:

-
Clear:

-
Honest:

-
Ambitious:

-
Inquisitive:

-
Caring:

-
Sustainable

The Role:

Operations Specialist at SO ENERGY:

Reporting into our Operations Team Leaders.

Operation Specialists are key members of the Billing & Settlements team supporting with problem resolution, data management, trade processes, and process improvement.

This person will work closely with Customer Operations to ensure integrity of our internal systems.

We'll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5 rated customer service.


What you'll be getting up to:

  • Meet individual targets for Productivity, Quality and Speed (SLA's)
  • Become an expert in all the processes and tasks the team is responsible for
  • Learn the core processes of the other operational teams as required
  • First point of contact for escalations from the Customer Care teams and manage through to resolution
  • Be the point of contact for industry partners and own endtoend resolution of raised issues
  • Proactively identify issues and problems before they arise and resolve, or escalate them, before they have a negative impact on our customers
  • Collaborate with the team to ensure the team is successful and hit targets & SLA's
  • Play an active part in the team Buzz sessions
  • Assist with Department initiatives and improvements where required
  • Actively engage with your line manager to constantly seek improvement in working processes and practices

This role will be a great fit if:

  • You are someone who thrives in a fast-paced environment
  • You work well both within a team and independently
  • Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members
  • Strong analytical skills and able to work with data
  • You are able to prioritise your workload and be flexible to adapt to changing departmental needs
  • You have energy industry knowledge (desirable)
  • So, if this role excites you, don't let our role description hold you back, get applying_

Hiring Process:

  • Phone Screening with the Talent Team
  • One hour competency based interview with our Team Leader
  • Final Interview with Operations Managers


Support - _If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

_

Our Values:

We look for people who share our values and can add to our culture.

Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.


Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging:

At So Energy, we're committed to

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