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Operations Specialist
3 months ago
Ratings Operations Specialist - London / Madrid
Grade Level:
Grade 8 (for internal purposes)
Location:
London / Madrid
Role Purpose:
The Operations Specialist, Ratings Operations is a critical role in enabling the effective and efficient operations of global Ratings processing and playing a key part in driving end to end process simplification that meets customer needs.
As a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.
Business Impact:
A visible role with global impact and coverage across the Ratings practice while working with the broader data, technology and operations community.
This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users.
The role also works with analytical staff and leadership to ensure a high level of operational efficiency, problem solving, and innovation.
The Team / The Business:
Key Responsibilities:
Performs operational tasks such as setting up workflow system jobs, managing interactions with team and performing documentation checks.
Extracts data from internal and external documentation and accurately enters data and content into required systems, ensuring accuracy and completeness in accordance with pre-defined targets.
Validates ratings information in systems and publications prior to rating release.Support completing team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs
Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work
Guide analysts and other business partners through the ratings process and support change management of improvement efforts
Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the Ratings Operations (ROS) mission and achieve the ROS vision
Understand key metrics to support the management and improvement efforts of ROS
Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs
Background & Experience
This is an entry level role.
Bachelor's degree preferred but not essential.
Strong interpersonal, written and verbal communication skills and a customer-service orientation.
Ability to work in a fast-paced, high pressure, fluid environment while performing multiple tasks and ensuring high quality, error free output.
Must be confident, calm under pressure and possess influencing skills.Must be able to work effectively in a team-oriented, global, and multi-cultural environment.
Strong technical skills with Visio, Excel, PowerPoint and Access.
Experience leading projects highly valued
Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead.As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities.
- Equal Opportunity Employer
Job ID: 290464
Posted On:
Location:
London, United Kingdom
