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Operations Specialist

3 months ago

London, Greater London, United Kingdom eFinancialCareers Full time
Join us as an Operations Specialist ,Tyl by NatWest & Payit by NatWest

  • We're looking for an Operations Specialist to help manage the daytoday requirements of the Tyl by NatWest & Payit by NatWest ventures
  • You'll play a critical in implementing market leading technology to help improve the venture's customer journey
  • You can expect lots of variety as you help us deliver a banking service that's beyond what's expected

What you'll do
As an Operations Specialist, you'll be exploring, implementing and embedding market leading technology to support the business priorities.

You'll be working with the wider team to continuously improve the customer journey, including on internal processes, aswell as managing the reporting of risk and controls within the team.


You'll also be:

  • Supporting all aspects of the team to design, implement and optimise the operating model
  • Supporting the Operations Lead to manage the payment, funding and cash management processes
  • Working with the Product team to identify customer pain points and develop solutions to address them
  • Supporting the ongoing management of systems to support operational processes
  • Collecting and presenting operational analytics and developing insights and ideas to improve the running of the business

The skills you'll need
To succeed in this role, you'll need good analytical and problem solving skills. In addition, you'll need proven experience of process mapping and working with continuous improvement tools.

You'll also demonstrate:

  • Strong planning and organisational skills
  • The ability to understand business processes and develop future business improvements
  • Excellent communication skills, both written and verbal