Zendesk Customer Service Administrator

2 weeks ago


Barnet, Greater London, United Kingdom Osborne Appointments Full time
OA are recruiting a Customer Services Administrator based in Barnet, North London for a really amazing client of ours.

Seeking a highly motivated individual with previous experience in a similar role in retail customer care, in an office environment, witha good understanding of beauty products.

This is a fast paced role and requires an individual who is confident at prioritising their workload and can work under pressure when needed.


Role:
Zendesk Customer Service Administrator

Rate:
£23,000pa - £25,000pa (dependent on experience) + holiday accrued

Days:
Sunday - Thursday 5 days a week

Times: 9am - 5pm

Location:
Barnet - Hybrid role once training is complete (3 days in the office/2 days from home)

Benefits:
Complimentary products and exclusive brand discounts during employment

Customer Services Administrator Responsibilities:

  • Working as part of a team
  • Processing customer returns, dealing with replacements or refunds
  • Communicating with customers to ensure positive feedback from all channels of sales.
  • Dealing with courier issues and liaising between the customer and courier company to ensure a positive outcome
  • Quality control
  • General office support

Customer Services Administrator Requirements:

  • Excellent oral and written communication skills
  • People person must have a confident telephone manner
  • Well organised
  • Good at multitasking
  • Excellent time management and managing own workload
  • The ability to work alone and as a team
  • Strong Microsoft package skills
  • Excel & Office
  • Good understanding of beauty products
  • Previous experience using Zendesk
  • Previous customer service advisor experience within an office
If this sounds like you and your interested in joining the team, please get in touch with your CV.

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