Customer Service Advisor

1 week ago


Barnet, Greater London, United Kingdom MMP Consultancy Full time

MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in North West London.

As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction.

Responsibilities:

  • Respond to inquiries, requests, and complaints in a timely and empathetic manner, aiming to resolve issues effectively and efficiently.
  • Assist residents with housingrelated matters, including rent payments, tenancy agreements, repairs, and maintenance requests.
  • Deliver consistently highquality customer service across all contact channels in accordance with the customer service standards.
  • Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
  • Ensure customers experience a continuously improving service by listening to them and feeding back customer views.

Requirements:

  • Experience of working in a customer service or contact centre environment.
  • Commitment to making a positive difference to people by delivering great customer service.
  • Comfortable using standard Microsoft office packages and inhouse systems. Confident learning and using new ICT systems.
  • Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
  • Ability to prioritise competing commitments and work accurately and methodically under pressure.
  • Experience of dealing with challenging behaviour whilst remaining solution focussed.
  • Ability to make decisions based on sound judgement.
  • Experience of complying with policies, procedures and guidelines.
  • Ability to be flexible and adapt to a changing work environment.


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