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Customer Service Advisor

3 months ago

Morden, Greater London, United Kingdom Kent Recruitment Bureau Full time
Morden | On premise | £25,000 to £30,000 per annum

Permanent | Full-time | JO2112

Job Summary


To provide care and support of customers/engineers through all interactions to retain and increase sales in line with the business goals and objectives.

The normal hours of work are 7.30am to 4.30pm Monday to Friday, with an unpaid 30-minute break. These hours of work may be varied to meet the needs of the Company.

Primary Responsibilities

  • Allocation/scheduling of service work to a team of fieldbased Engineers
  • Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner.
  • Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts.
  • Answer inbound calls from engineers/customer related service enquiries.
  • Obtaining relevant details from customer (Full Addresses, contact names, parking details) prior to Engineer's attendance.
  • Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status.
  • Reactive coordination of engineers when needed for immediate work such as call outs.
  • Organising parking for engineers via online websites.
  • Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location.
  • Liaise with subcontractors and suppliers to ensure timely delivery of materials and services.
  • Provide general administrative support to ensure smooth operations within the office.
  • Provision of support for the sales teams so they are able to concentrate on proactive selling.

Requirements:

  • Experience in a customer facing and administrative position
  • Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings, and reactions of others
  • Planning and organising self to accomplish specific goals
  • Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation
  • Strong Team player willing to participate as a full member
  • Strong organisational skills
  • Excellent communication skills
  • Attention to detail
  • Proficiency in basic computer skills including Word, Excel & Outlook

Additional Information

  • Working for a 3 Generation Family Business with a number of the family working within the company
  • Bonus scheme available
  • Small office team of 10+ persons
  • Onsite Parking
  • 20 days per annum annual leave plus bank holidays