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Night Guest Service Assistant

3 months ago

London, Greater London, United Kingdom Doubletree by Hilton London Kensington Full time

Job Ref:
HEA2016

Branch:
Doubletree by Hilton London Kensington

Location:
Doubletree by Hilton London Kensington, London (South West)

Salary/Benefits:
Competitive Salary plus retention bonus and other benefits

Contract type:
Permanent

Hours:
Part Time

Hours per week:20

Posted date:04/05/2023

Closing date:03/06/2023

Hilton is the world's most recognized hospitality brand and is the largest upscale operator of hotels in Greater London.

We have a fantastic opportunity for a Night Guest Service Assistant to join our team at the Doubletree by Hilton London Kensington.

This is a prestigious 4-Star property located in bustling Kensington.

When guests enter one of our hotels, they walk into a genuinely memorable experience.

As a Night Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.


Why you should apply
We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:

  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Voluntary Medicash Scheme
  • Employee Friends/Family discounted rates at Heetonoperated hotels and Hilton Go
  • Referral scheme
  • Heeton is an expanding company which offers excellent career opportunities.
  • Exclusive access to the employee recognition reward scheme
  • Heeton Rewards
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience
  • Encourage guests to partake in the Hilton Honours programme
  • Take and manage guest bookings, and upselling opportunities and tell them about ways to improve their stay
  • Handle credit transactions in accordance with Heeton standard operating procedures.
  • Start every stay right by swiftly checking guests in and out take IDs, hand out room keys and hotel information
  • Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions, and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Helping guests with luggage, excursions, and taxi bookings
  • Be present in the lobby and direct guests to the correct areas.
  • Jump into other adhoc duties when your colleagues need your help

What we need from you

  • Excellent customer service skills
  • Hospitality experience advantageous
  • Attention to detail and a great team player
  • Be yourself but be presentable in appearance
  • Must speak fluent English
A stylish central London hotel with a Georgian façade, meeting facilities, free Wi-Fi and a chic restaurant.

Doubletree by Hilton Kensington is just steps from Gloucester Road Tube station, from where it is six minutes to national rail and coach connections at Victoria station and eight minutes to Paddington station.

Enjoy a night at the Proms in the Royal Albert Hall, 13 minutes walk from the hotel.

Exibitions at the Natural History Museam, Science Museum and the Victoria and Albert Museum are withn easy walking distance and is a five minute taxi ride to Harrods and the shops of Knightsbridge.