Service Delivery Manager

2 weeks ago


Britain Roman province, United Kingdom Incremental Full time

IT Service Delivery Managerwith great leadership and decision-making ability and excellent client-facing and internal communication skills is required to join our busy Service Management team at Incremental Group.

SALARY:
Competitive Salary + Excellent Benefits (see below)

LOCATION:
This role can be based in London or Glasgow and can be a Hybrid role

JOB TYPE:
Full-Time, Permanent

JOB OVERVIEW

Incremental Group is a high growth digital technology business and part of Telefonica Tech UK&I.


We have a fantastic opportunity for an IT Service Delivery Managerwith great leadership and decision-making ability and excellent client-facing and internal communication skills.


The main responsibility of the IT Service Delivery Manager is to ensure that assigned support and managed service contracts are in line with established KPIs and SLAs.


Managing and nurturing relationships with customers and other relevant stakeholders is imperative to the role of IT Service Delivery Manager, with the quality of delivery aligned to customer expectations and high satisfaction levels.


APPLY TODAY


If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES
Day to day responsibilities of the IT Service Delivery Manager will include:

  • Manage changes in contract scope, schedules, and costs
  • Coordinate internal resources and third parties/vendors to ensure successful service delivery
  • Develop detailed Service Delivery reporting to track and manage both operational and financial performance, using established tools and processes e.g. PowerBI/JIRA
  • Financial management ensure cost to deliver is tracked and managed
  • Deliver RAG reports for each contract via agreed channels to establish timelines
  • Minimise unrecoverable effort against each contract
  • Maintain profitability of each contract against GM
  • Escalate to management where risks to successful delivery and/or financial performance is identified
  • Define and maintain a risk register for each contract
  • Define and maintain a Service Improvement plan for each contract
  • Lead service reviews with customers to an agreed schedule
  • Proactive engagement in presales activity, including composing and pricing managed service contract proposals

About You
You will work well independently and as part of the wider team.

You will demonstrate great leadership and decision-making ability, have excellent communication and listening skills, and show a willingness to learn and to share knowledge.


Scope of relevant professional skills required:

  • IT Service Management (ITSM)
  • Experience working with different service management tools
  • Strong working knowledge of ITIL certification to v3 foundation level required
  • Strong negotiation skills regarding; contract scope, pricing models and the use of resources
  • Commercial acumen to enable financial profiling and management of customer contracts and their relationship to the wider business

What we offer you
At Incremental we value everyone's contribution, with all Incrementalists being empowered to discuss, then decide and do.


This is a fantastic opportunity to join a growing digital technology business where the people and our culture is at the heart of what we do.

We will invest in your career through our L&D programme, offering the training and support needed to excel in thisrole.


Company benefits include:

  • Competitive salary
  • Flexible hybrid home and office working (office locations include London, Manchester, Glasgow and Aberdeen)
  • 34 days' annual leave (inclusive of all bank and public holidays) with the option to buy and sell more
  • Guaranteed learning and development investment
  • Private medical cover
  • Permanent health insurance
  • Life insurance
  • Critical illness cover
  • 6.5% contributory pension
  • Health and wellbeing group
  • Cycle to work scheme
  • And many more.


As an inclusive employer Incremental aims to build diverse teams by attracting and recruiting the right people, at the right time, in the right job, who can meet the current and future needs of the business.

Recruitment and selection are conducted in a fair,lawful and professional manner.

We look forward to hearing from you.

NO AGENCIES PLEASE

HOW TO APPLY


To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.


JOB REF:
AWDO-P9991

This job is being advertised by AWD online on behalf of Incremental Group Limited

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