Customer Service/admin
1 week ago
_The Role:
_
Working primarily with the team of Customer Care Specialist Advisors - building a team within Customer Care to be part of our International Centre of Excellence.
Responsibilities Include:
- To ensure customers queries are answered with the aim of a first time resolution
- To ensure that queries are responded to within our agreed response time
- To ensure the best Customer Care experience is given to all customers
- To achieve KPI's whilst maintaining excellent quality
- To handle highlevel customer escalations
- You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
- Ongoing language support for our outsource centre to quality monitor advisor responses and CSAT results
- Become a virtual member of the Customer Care Transformation Team handling translation requests for advisor & customer FAQ's and training and process documents
- Work with our Implementation Team to test new and existing Customer Care processes
Skills and Experience:
- Proven previous experience in a Customer Care role (face to face or in a contact centre)
- Good PC & typing skills
- Excellent written and verbal communication skills
- Experience/ability to translate text to your native language is highly desired
- Able to work in a team
- Good attention to detail
- Flexible to work shifts
-
Customer Services Booking Advisor
1 week ago
Berkhamsted, Hertfordshire, United Kingdom CareerStone Full timeTo support the Admin and customer services Manager providing customer service to all new and existing clients, taking transport and freight bookings from clients, providing costs, uploading jobs onto the system, update clients on their deliveries, takingnew bookings and updating the systems, booking couriers, dealing with questions and queries and providing...
-
Customer Service Manager
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Think Specialist Recruitment Full timeAre you a natural leader who would like to work with a small team for a local business based in Berkhamsted? We are pleased to be recruiting for a dynamic retailer who are looking for a Customer Service Manager to join them on a FTC for the next 12 to 15months.This is a great opportunity for someone looking to bring ideas and manage a small team. You will...
-
Customer Service Administrator
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Profile Resourcing Limited Full timeCustomer Service Administrator£20-21KBased: BerkhamstedEstablished, respected privately owned Logistics company providing freight distribution and fulfilment throughout the UK are currently experiencing rapid growth.Due to this they are currently looking for an Customer Service Administrator.Main duties & Responsibilities: Providing a timely and efficient...
-
Customer Services
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Next Thing Education Ltd Full timeNext Thing Education provides schools with fun and exciting TECH clubs and camps using the latest and greatest technology. We aim to take people with a passion for technology and put that passion to great use - teaching children something new and exciting.From Virtual Reality, Drones, to pretty much anything with a computer inside, we use cutting-edge...
-
Customer Service Advisor †Yard
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Jewson Full timeWe are looking for a Yard Assistant to join our team at Jewson Berkhamsted (HP4 1DP)This role is working with Jewson Berkhamstedpart of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate,and maintain the cities of tomorrow.At...
-
Customer Advisor
1 week ago
Berkhamsted, Hertfordshire, United Kingdom JoJo Maman Bébé Full timeWhat we expect from you Each JoJo store is unique whether that's trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local...
-
Customer Assistant Cafe
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Marks & Spencer Full timeWorking PatternSUN MON WED THURS FRI Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town' standards Serve and sell across all channels brilliantly well Be the...
-
Weekend Viewing Guide
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Maze Recruitment Services Ltd Full timeJOB TITLE:WEEKEND VIEWING GUIDE - TRAINING GIVENHOURS OF EMPLOYMENT: 9 am - 5:30 pm every Saturday and Bank HolidaysThis is an exciting opportunity to join our dynamic and successful team located in the Hertfordshire office. As a Weekend Viewing Guide, you will work alongside top professionals in the industry in a caring business focused on delivering...
-
Materials and Purchasing Assistant
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Think Specialist Recruitment Full timeWe are currently looking for an Administrative Assistant to join a successful growing company based in Berkhamsted to work closely with the company's Buyer and Operations department.This is a permanent, full-time position, hours being either 8am - 5pm (with a 1-hour break) or 8:30am - 5pm (with a half an hour break). This role is paying up to £25,000 +...
-
Welcome & Service Assistant
1 week ago
Berkhamsted, Hertfordshire, United Kingdom National Trust Full timeWorking within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.Hours:7.5 hours per weekDuration:Fixed Term Contract until 24-Sep-2023Salary:£9.90 per hourYou'll be required to work every Sunday and Bank Holiday at the Windmill until the end of September 2023.What it's like to work here:You'll...
-
Welcome & Service Assistant
1 week ago
Berkhamsted, Hertfordshire, United Kingdom National Trust Full timeWorking within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.Hours:15 hours per weekDuration:PermanentSalary:£9.90 per hourWhat it's like to work here:You'll be based in and around our visitor centre, welcoming visitors to Ashridge Estate. Reporting to the Visitor Experience Officer, you'll...
-
Credit Controller
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Think Specialist Recruitment Full timeAre you experienced in Credit Control and seeking your next opportunity? Think Accountancy & Finance is collaborating with an excellent finance team at a company located in the picturesque town of Berkhamsted. We are searching for a proactive individual who can immediately make an impact, potentially implement their own processes, and take full ownership of...
-
Internal Account Manager
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Think Specialist Recruitment Full timeI am recruiting for a successful and growing manufacturing business based in Berkhamsted who are looking for someone to join them in their customer service and internal sales team as an Internal Account Manager to provide support to the wider customer serviceteam and outside sales team.This is a great opportunity for someone who has good people and customer...
-
Trainee Mortgage Adviser
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Needle in a Haystack Ltd Full timePermanent, Full-Time, Day ShiftNumber of openings: 6The Package - What you could earn:Basic salary upto £25,000 depending on expeirence + Commission Good progression enabling you to become a fully CeMAP qualified Mortgage Adviser Home working after training completed. Extensive induction & training coupled with an outstanding development program. 26 Days...
-
Artisan Cafe
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Cafe Epicure Full timeAbout usCafe Epicure is a small business in Berkhamsted. We are professional, customer-centric, fast-paced, and our goal is to Develop your skills to provide exceptional coffee and food service.Our work environment includes: Growth opportunities Onthejob training Lively atmosphere'''Duties''' Greet customers and provide excellent customer service Take...
-
Bar Staff/barista
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Jester Juice, coffee and more Full timeBarista & Waiting Staff. Immediate start.We're looking for someone who gets a buzz out of great customer service to come on board. Full Time position availableOur staff are hard working, outgoing, and always ready to serve our lovely customers with a smile on their face. You'll be responsible for delivering attentive service, have a keen eye for detail and...
-
Weekend Sales Negotiator
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Maze Recruitment Services Ltd Full timeJOB TITLE:WEEKEND SALES NEGOTIATOR - TRAINING GIVENSALARY:£10.50 per hour + mileageHOURS OF EMPLOYMENT:9 am - 5:30 pm every SaturdayThis is a fantastic opportunity to join our dynamic, experienced, award-winning team based in the Hertfordshire office. As a Weekend Sales Negotiator, you will be working alongside some of the best talents in the industry...
-
Mortgage Helpliner
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Needle in a Haystack Ltd Full timePermanent, Full-Time, Day ShiftNumber of openings: 6The Package - What you could earn:Basic salary up to £25,000 depending on experience + Commission with an expected OTE of £32K- After 12 Months:Basic salary increase to £27.5K + commission with an expected OTE of £35K.- After 18 Months:After 18 months you will become fully CeMAP Qualified and will earn...
-
Account Coordinator
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Prospex Recruitment Full timeAccount Coordinator - PackagingLocation:BerkhamstedSalary:DOECompany:A leading packaging and branding design agency.Role:Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service. Serves as a daytoday contact Participate in meetings with...
-
Yard Assistant
1 week ago
Berkhamsted, Hertfordshire, United Kingdom Jewson Civils Frazer Full timeWe are looking for a Yard Assistant to join our team at Jewson Berkhamsted (HP4 1DP)This role is working with Jewson Berkhamsted part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of...