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Customer Service Representative
3 months ago
Job reference number:
DP979
Contract:
Permanent, Full Time 35 hours per week
Location:
Kings Hill-based (Kent) with hybrid working
Salary:
£24,178 per annum
We're looking for a talented Customer Service Representative to join our Customer Service Department at Charities Aid Foundation (CAF).
What you'll do
At CAF, every one of us contributes to our impact, and as our Customer Service Representative you too will play an integral part in what we do.
You will be an integral part of our award-winning team, who support our
Corporate and Private Clients customers using your excellent customer skills to help them make charitable donations.
Our office is based in Kings Hill, Kent where you will initially be based full time for training and you will then be based part of your time in the office and part of your time working from home.
As our Customer Service Representative you will:
- Create excellent relationships with customers
- Process donation requests
- Answer any enquiries received
- Proactively promote products and services we offer
Who you'll be
This role is for you if you have experience of working in Customer Services or have relevant transferable skills and are keen to make a difference to society
We are looking for:
- Customer service experience (perhaps you have worked in a customer contact centre before or a customer facing role and are looking for a new opportunity
- Excellent verbal and written skills with attention to detail
- Good team player
- Able to work well under pressure working to tight deadlines
- Confident taking ownership
- MS Office and Outlook experience
What's in it for you
At CAF you will receive:
- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with betterthanmarket employer contribution options
- Social impact benefit schemes
Who we are
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.
We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.
Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be.
Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.
We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
How to apply
Job Reference:
DP979
