Voice Engineer

7 days ago

London, Greater London, United Kingdom Barclays UK Full time

London

As a Barclays Voice Engineer, you will be eager and confident with the relevant experience to join a busy team who are dedicated to supporting our clients with focus on the trading floor and the trading floor voice technology such as IPC Unigy, Speakerbus iSeries and Verba Financial Compliance voice recording. The voice estate covers all business areas and the role holder will need to be able to communicate to all levels within the organisation in a professional manner.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.Colleagues who have applied for 'onsite' roles are expected to work four or five days a week at the selected workplace, contingent upon their specific role and business area requirements. If you're applying for a position, please discuss the working pattern specifics with the hiring manager. It's important to note that we are constantly adapting our working environment, and as a result, working arrangements can be adjusted with reasonable notice to align with our business needs.

What will you be doing?

Providing operational support of the IPC Unigy 5.2 systems globally and undertaking operational support of the Speakerbus iSeries globally

Managing capacity and risk/ reporting and data analysis

Taking regulatory responsibility for voice recording

Supporting and monitoring infrastructure and administration

Implementing Infrastructure upgrades

Providing in depth trouble shooting to resolve issues

Imparting technical guidance to management

Supporting an on call rota and providing weekend out of hours' support

What we're looking for:

Experience of working in voice operations for a large financial institution

Speakerbus iSeries, Cisco Call Manager and Verint Financial Compliance experience

Must be fully conversant with IPC Unigy

Minimum of basic Unigy qualification that is current

Skills that will help you in the role:

Cisco Call Manager experience

CTI Proteus experience

Experience of Microsoft suite of applications, especially Excel

Previous experience of Nice Trader Voice Recording

Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.#LI-Onsite#infrastructure

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