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IT Support Engineer

3 months ago

London, Greater London, United Kingdom Whitehall Resources Full time

Telephony / Voice & Video Engineer - Unify, CISCO

Are you an experienced Telephony / Voice Engineer looking to join a top-notch and well-known brand in the UK?

As part of this role, you will be handling 3rd Line Support for Voice and Video services across the Group. Your responsibilities will include troubleshooting, installing, and managing telephony / UC Systems. Additionally, you will oversee the management of PBX applications, which involve Call Routing, Call Recording, SMS Management, and Attendant Console.

This position offers a mix of remote and office-based work, with a requirement to be in the office 2/3 days per week. You can choose to be based in either East Kilbride or Shropshire.

Key Details:

  • Shropshire / South Lanarkshire based
  • Circa 3 days per week on-site

Requirements:

  • Previous experience within 2nd and/or 3rd Line Telephony / Video Support
  • Ability to administer, troubleshoot, and monitor voice and video platforms
  • Technical knowledge in systems such as Unity, Hipath, Cisco Video, MS Teams Bridge
  • Confidence in mentoring and coaching others

Benefits of the Role:

  • Work for a well-recognized brand name
  • Opportunity to advance your career within a global organization
  • Expand your knowledge in IT Telephony / Video support
  • Enjoy a great work / life balance

If this sounds appealing to you, don't hesitate to apply for this exciting opportunity

Keywords: Telephony, Voice, VOIP, Video, Unify, Cisco, BPX, 3rd Line, Infrastructure