Customer Support Specialist

1 week ago


Farnham, Surrey, United Kingdom On Track Recruitment Full time

As the Customer Support Specialist you will possess a personable telephone manner, superb written communication skills and a compassionate attitude to handling customer queries.


If you are a dedicated individual seeking your next career move then this Customer Support Specialist opportunity could be what you have been looking for.

No prior office experience is required, just a passion for delivering excellent customer service.

Additional responsibilities:

Manage inbound and outbound contacts with customers
Working across multiple platforms, multi-tasking daily responsibilities
Engaging with customers, demonstrating product knowledge whilst delivering a quality service
Delivering great customer satisfaction, resolving complaints efficiently
Processing customer orders, making amendments or processing cancellations
Up-selling products where appropriate
Be the voice of customers, providing insight on the customer experience

Key Skills:

Excellent written and verbal communication skills
Highly organised
Great attention to detail with a high degree of accuracy
Passion for delivering excellent customer service
Proactive, empathetic and compassionate nature

Own transport required due to location.


If you have a keen eye for detail and a passion for customer service, then give us a call for more information.



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