Customer Service Assistant

3 weeks ago

Farnham, Surrey, United Kingdom Jewson Part time

Jewson Farnham is on the hunt for a Sales Advisor who's as passionate about great service as we are.

If you're ready to take your customer service skills to the next level and join a team that's dedicated to providing great service, we want to hear from you

Working Hours:Part Time 30h/week Monday-Friday 9am-3pm

Location: Essex Rd, Hoddesdon EN11 0BX

Our Sales Advisors are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You'll be the face (and voice) of the business, often the first point of contact a customer has with us. You'll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.

Key Responsibilities of a Sales Advisor:

  • Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values

  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

  • Dealing with lapsed accounts and generating sales with new and existing customers

  • Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey

  • Keep the branch and looking clean and tidy, to make a great first impression on our customers

  • Maintain stock levels, carrying out regular stock counts

  • Work with colleagues to suggest opportunities for improvement

Required Skills and Experience:

  • Previous industry experience preferred but not essential

  • Experience in a customer facing/sales environment

  • Passion for working with people

  • Flexible with a positive can-do attitude

About Us

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

  • A competitive salary and benefits package, plus generous staff discounts

  • A supportive team environment where your contributions are recognized and valued

  • Opportunities to grow your skills and career within our organization

  • Flexible working arrangements to help you balance work and life

At Jewson, we're proud to be part of STARKBuilding Materials UK, a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

Please apply today with your most up-to-date CV and a member of our dedicated recruitment team will be in touch

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