Corporate Receptionist Monday to Friday

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Rapport Guest Services Full time
Job Introduction

We are looking for a Receptionist to join Rapport and be part of one of our innovative and creative Front of House teams at one of our most prestigious client sites in Edinburgh. The offices are situated in the heart of the city and where you will enjoy the most stunning views of Edinburgh from every window.

You will be part of a small, dedicated team who are focused on providing excellent customer service.

Do you enjoy thinking creatively and being rewarded for going above and beyond? If the answer is yes, then this is an ideal role for you We are offering a competitive salary of £28,000 per year.

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou


The role is 40 hours per week, working Monday to Friday, with shifts between 7 am to 7 pm with flexibility to cover evening functions.


What would a typically day involve:

  • Making a client's arrival journey, seamless and memorable through engagement and innovation.
  • Creating memorable innovations for clients to generate a WOW factor.
  • Preparing for tomorrow's business day while delivering on today's operations.
  • Working collectively with service partners to achieve a one team approach
  • Assisting with all aspects of event preparation through to successful delivery

Rewards and benefits for now and in the future:

  • Client created recognition program
  • bronze, silver, and gold coin values. These are regularly given to teams and individuals for going above and beyond.
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients.
  • A variety of training courses to help support your career development.
  • A generous 'Refer a friend' Scheme.
  • Pension.
  • Life Assurance.
  • Access to our Perks at Work Benefits Portal for various discounts.
  • One Paid Day for Charity Work.

Main responsibilities will be:

  • To provide excellent service to clients and customers, ensuring all duties are carried out to the highest standard
  • Stand to greet all guests / visitors, ensure eye contact is made within 10 ft of the reception desk
  • Greet internal and external clients with a smile.
  • Welcome and escort guests to meeting rooms, taking coats and luggage as required.
  • Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
  • Assist with separate registration desks for functions as required.
  • Someone with a keen eye for detail.
  • A passion for innovation.
  • The ability to create positive and lasting relationships with colleagues and clients alike.
  • An understanding of a client's potential need prior to their request for it.
Prior experience is not a requirement, but a passion and drive to provide excellent customer service is.

Main Responsibilities

Main responsibilities will be:

  • To provide excellent service to clients and customers, ensuring all duties are carried out to the highest standard
  • Stand to greet all guests / visitors, ensure eye contact is made within 10 ft of the reception desk
  • Greet internal and external clients with a smile.
  • Welcome and escort guests to meeting rooms, taking coats and luggage as required.
  • Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
  • Assist with separate registration desks for functions as required.
  • Is able to create a positive and lasting relationships with all customers and clients.
  • Able to act on customer requests and anticipate their needs.
  • Can take every opportunity to improve my customers' and clients' experience.
Prior experience is not a requirement, but a passion and drive to provide excellent customer service is.

About The Company

Why Rapport?


Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.


We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.


Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.


Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.


  • Some of the benefits you will have access to:_
  • Refer a friend Scheme
  • Pension
  • Life A

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