Administration Assistant
1 week ago
Post:
Administration Assistant
Location:
Newfield House, Vicarage Lane, Blackpool, FY4 4EW
Responsible to:
Deputy Head of Planned Care
Accountable to:
Head of Planned Care
Job Type:
Full Time hours per week
Schedule: 8hr shifts - Monday Friday
Pay:
£11.44 per hour
Our Why:
To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Our behaviours should be in line with our values which form part of our Company DNAOur key expectations are:
Self-awareness Living authentically
Adaptability
- Being ready to adjust depending on the situation
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit
- Everyday should be an opportunity to act with kindness
Job purpose:
To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.
This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.
Key responsibilities:
- To ensure agendas for meeting are up to date and correct.
- To collate patient satisfaction results.
- To keep all patients, letter up to date and ERS & ODS Code are correct.
- To make sure all audits are up to date.
- To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
- To follow systems and procedures to ensure that each patients journey is managed effectively and in a timely fashion.
- To ensure that patient information is available to relevant healthcare professionals, when it is required.
- To assist in the development of systems to ensure continued efficiency.
- To assist in improving the quality of information provided to patients at all times.
- Working with the Deputy Head of Planned Care and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
- To ensure all information collected is held securely and in confidence.
- To answer the telephone in a courteous and pleasant manner at all times
- To undertake relevant training where necessary.
- To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.
- To know how accurate and timely data collection helps the company deliver patient care now and in the future.
- General office duties including photocopying.
- To carry out other relevant duties as instructed by the Deputy Head of Planned Care.
- The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role._
Pay:
£11.44 per hour
Expected hours: 37.5 per week
Benefits:
- Cycle to work scheme
- Employee discount
- Free parking
- Onsite parking
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Application deadline: 23/06/2024
Reference ID:
AAPC
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