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Customer Service Executive

4 months ago

Magherafelt, United Kingdom Vickerstock Ltd Full time

Customer Service Executive


We are working on behalf of a household name to recruit for a Customer Service Executive on a permanent basis.

You will be working with an established team to deliver excellent customer service to customers. Based in Magherafelt.

Your new role as a Customer Service Executive will include:

  • Providing support for all customer queries
  • Providing an exceptional level of customer service, communicating to customers in a professional manner
  • Responsible for the administration
  • Work as part of a team to prioritise and manage the workload
  • Ensure customers are kept up to date, ensuring any issues are escalated to management
  • Monitoring of target dates for jobs, tracking updates and job status
  • Liaising with internal stakeholders regularly providing accurate and detailed information
  • Job completions, updating and reviewing system/data input.
  • Inputting codes on completions readying them for invoicing.
  • Maintaining standards and processes to reach KPI targets
  • To perform the job in accordance with the company's policies and procedures,

What you'll need to succeed as a Customer Service Executive:

  • 2 years' experience in a busy office environment
  • Customer Service experience
  • Excellent organisational and planning skills


 Excellent IT Skills
  • MS office
  • Ability to work on own initiative and as part of a team
  • Ability to work under pressure
  • Strong attention to detail

What we hope you will do next:
INDGMCContact Mary to discuss this in absolute confidence on , or send an updated CV via the link on the page

Job Types:
Full-time, Permanent

Benefits:

  • Company car
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Magherafelt,

County Londonderry:
reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
One location