Asset Officer

7 days ago

Dorchester, Dorset, United Kingdom Magna Housing Limited Full time

Asset Officer - Aftercare
-
Salary £28,655 per annum plus benefits:

  • 37 hours per week (Mon-Fri with Flexitime)
  • Homebased with regular attendance at Magna Sites
  • Permanent Role
At Magna, our vision is to create great homes together. Magna have ambitious plans and we are seeking creative, aspirational, and talented people to work with us

Are you passionate about providing exceptional customer service in the housing sector? Do you have a "can do" approach and the ability to build strong relationships with customers and colleagues? If so, Magna Housing have a new and exciting opportunity for you. If you are customer-focused, detail-oriented, and dedicated to enhancing the aftercare process, we encourage you to apply.

The role & what you take care of:

As an Asset Officer at Magna Housing, you will play a crucial role in service provision, delivering excellent customer service.

You will collaborate closely with our customers, customer contact centre, delivery team, and contractors to ensure aftercare matters are rectified within agreed timeframes.


Key Responsibilities:

  • Serve as the primary point of contact for customers, contractors, and internal colleagues to resolve aftercare matters in Magna's homes.
  • Coordinate and provide regular updates, advice, and guidance to customers and internal teams.
  • Build strong relationships to ensure timely resolution of issues, while auditing, monitoring, and reporting on the aftercare process.
  • Continuously strive to improve the customer experience.
  • Check on the progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements.

What You Need to Be Successful:

  • Experience and

Technical Knowledge:
Background in construction with a relevant technical qualification.

  • Regulatory Understanding: Strong knowledge of Building Regulations and NHBC technical standards.
  • Customer Service Excellence: Exceptional customer service skills with the ability to communicate effectively and remain calm in challenging situations.
  • Systems Proficiency: Experience working with various systems and the ability to develop them further.
  • Analytical Skills: Ability to identify trends and recommend solutions by reviewing performance, commitment, and product failure data.
  • Current driving license and the ability to use your own vehicle for work purposes.
Applicants with transferrable skills are encouraged to apply. A full role Profile is attached to this advert.

Magna Benefits:

We pride ourselves on providing an excellent working environment and great benefits.

We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.


We offer:

  • 25 days holiday (rising to 30 days after 5 years' service)
  • Pension matched up to 8%.
  • Employee assistance & health care cash plan
  • Learning and development
  • Discounts on entertainment, high street shops and grocery shopping
  • Wellbeing portal
  • Colleague Voice

Our full range of benefits can be viewed on our website under each vacancy.


We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together.

We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.


Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years.

Magna prides itself on being large enough to influence but small enough to care.

We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.


Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all.

We won't achieve our vision, mission or strategy without being inclusive.

It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.

Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation.

Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.

For further information about Magna, please visit our website by clicking
here.

**#teammagna

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