Service Leader

2 weeks ago


Camborne, Cornwall, United Kingdom Cornwall Council Full time

An exciting opportunity has arisen in the Contact Centre for the role of Service Leader due to the increasing number of services that the team handle calls for.


The expansion of the leadership team within the Contact Centre is due to the move of some housing service calls into the team which has increased the amount of staff in the service.


The Contact Centre is an ever changing, busy service that has the customer at the heart of every interaction and has a drive to continually provide a first class customer service.


This role will involve managing a team of Contact Centre Advisors ensuring that they are supported and developed in their roles as well as providing management support to the wider Contact Centre team.

Excellent communication skills are paramount for this role as well as the ability to work under pressure and balance multiple priorities to get the best results.


If you are passionate about Customer Service and want to make a difference to customers and your team then this is the role for you.


Whilst a knowledge of housing options and homelessness would be beneficial it is not essential, a can do attitude with a passion for customer service and staff development is a must.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Fairness and inclusion are at the heart of our vision for Cornwall.

In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g.

race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Fairness and inclusion are at the heart of our vision for Cornwall.

In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g.

race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.


Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk.

It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.


Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g., from home/other locations).

We will discuss this with you during the recruitment process.

More information about working for Cornwall Council is available here

We are happy to talk about flexible working options.
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