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Front of House
3 months ago
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.
What is in it for you?
As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Volunteer days – Up to two days per year to support a charity of your choice
- Free Car Parking
- Staff Meals on Duty
A day in the life of...
As Front of House - Guest Service Manager, you will lead the Front of House operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the Front of House team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
Based in the Hampton by Hilton Stockton-On-Tees Hotel, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.
What do we need from you?
To be successful in this role, the ideal candidate will have previous experience in a managerial or supervisory role in a branded hospitality environment. You will have experience as a duty manager, complaint resolution and managing a team.
Knowledge of using OnQ and Microsoft Office would be beneficial
**Please note that this role is being offered on a full time basis, and as such we will only be accepting applicants who are age 18 or above, have no restrictions on their working hours and are flexible to work weekends when required.**
