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Quality Standards and Compliance Co-ordinator

4 months ago

Deal, Kent, United Kingdom Kent Coast Volunteering Full time

Job Description and Person Specification

Title:
KCV Quality Standards and Compliance Co-ordinator

Hours: 21 hrs pw

Fixed Term:3 Years - generously funded by The National Lottery Community Fund

Salary:
£15,251 (pro rata of £25,419)

Location:
Hybrid (working from home and our Deal office)

Annual Leave: 17 days (pro rata of 28 days)

Reporting to:
Community Fundraising & Project Manager

Working at Kent Coast Volunteering (KCV) is more than "just another job", it's a chance to be part of something that really matters with a team that truly cares. You probably already know us; we are a recognised brand in Thanet, Dover, and Folkestone & Hythe, supporting volunteers and volunteer involving organisations to respond to the challenges of social action, meet needs and improve quality of life.


Over the last two years we have shown agility and skill, adapting our services and infrastructure support to meet the needs of our service users.

Now, thanks to a 3-year award from The National Lottery, Kent Coast Volunteering is pleased to be recruiting to a variety of uniquely shaped roles which will support local people to find meaningful and accessible volunteering opportunities.

We will also provide support that enables organisations and local groups to develop best practice in volunteering and the running of their organisations.


The Role:
Working as part of a team, the post holder will:

  • Co-ordinate the passage of KCV's Volunteer Centre Quality Accreditation (VCQA) which covers five functions: Strategic Development of Volunteering, Good Practice Development, Developing Volunteering Opportunities, Acting as a Voice of Volunteering and Providing an Efficient Volunteer Brokerage Service.
  • Coordinate the passage of KCV's Local Infrastructure Accreditation which supports Volunteer Involving Organisations (VIO's) in four ways: Leadership and Advocacy; Bringing Networks Together; Community Development and Leading a Culture in which Volunteering can thrive.
  • Be responsible for policies and procedures that support the recruitment, retention and management of KCV's volunteers (approx. 350).

Quality Standards and Compliance

  • Oversee KCV's volunteer supervision framework which includes periodic reviews of volunteer placements.
  • Share Best Practice standards with VIO's to guide and provide an accredited compliance framework for volunteer recruitment, retention and management.
  • Working with the project's Accessibility Coordinator, develop and implement British Sign Language (BSL) appropriate volunteer recruitment, retention and management policies.
  • Manage data related to KCV volunteers and volunteering opportunities, compiling statistical reports that can support the monitoring needs and requirements of KCV to National Association for Voluntary and Community Action (NAVCA) and The National Lottery Community Fund.

Equality, Diversity and Inclusion

  • Monitor the quantity, quality and diversity of KCV's volunteering opportunities and support Volunteer Involving Organisations to do the same.
  • Identify barriers to volunteering at KCV and recommend solutions.
  • Embed diversity across KCV volunteering policies and ensure they are easy to understand.

Good Practice Development

  • Coordinate and host Lunch & Learn sessions for VIO's over the life of the project, providing an opportunity to have structured discussions on topics of interest or concern which promote best practice and provide topical information.

Supporting the wider work of the project team / KCV

  • Identify potential fundraising opportunities and assist with community events.
  • Support colleagues to ensure that the work and activities of KCV are in line with NAVCA's accreditations.

Monitoring and Evaluation

  • Introduce and record 'Story Telling' of outputs and outcomes to support accreditation evaluation and funder requirements.
  • Record and collate impact statements that evidence the difference this role has made to KCV, VIO's and volunteers.
  • At key monitoring points review and evaluate project activities, impact and delivery status.
  • Feedback issues that impact VIO's and volunteers in the achievement/delivery of Best Practice.

Disclosure and Barring Service

  • Promote KCV's DBS service, working closely with colleagues and KCV's DBS Coordinator to develop and maintain a high standard of service to DBS customers.

Other Duties

  • Support and help facilitate the smooth running of KCV offices where appropriate.
  • Key holder
  • Other tasks as specified by the manager.

Note:

It may be necessary occasionally to work outside normal contracted hours; where this is necessary, time off in lieu will be given.



Person Specification

Essential Criteria
Educated to 'A' Level

Understanding/Experience of accreditation, monitoring & evaluation

Experience of supervising staff/volunteers

Excellent Information & Technology knowledge and skills

Excellent