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Fraud Response Team Leader

3 months ago

Inverness, Highland, United Kingdom Social Security Scotland Full time

Overview:


We are looking for a Fraud Response Team Leader with a background in counter fraud or criminal investigation to lead and grow a newly established Investigations team based in Inverness.

This role offers an exciting opportunity to shape Social Security Scotland's fraud response policy, establish our presence in Inverness, and develop a brand new team, while contributing to the safeguarding of vital resources for the people of Scotland who need them.


Everyone in Scotland should have the support they need to live their life and we believe they should be able to get it when and where they need it.

That's why Scotland's social security agency is built around the people of Scotland.


However Fraud and customer error is a known risk in the benefits being devolved, as such the agency are planning their response.


While our strategy is to design out opportunities for fraud through preventative measures where possible, there remains the possibility that fraud will occur.

To respond to this, a Counter Fraud Service is being implemented in the agency to undertake investigations into allegations of internal and external fraud, enabling recovery of associated loss.


What do we offer you?

  • Competitive salary package
  • Attractive Civil Service pension (employer contributions between 26.6% 27.9%)
  • Access to our flexible working system with potential to accrue up to 4 additional days' leave in a 4week period
  • Minimum 5 weeks' annual leave (pro rata) in addition to 11.5 public and privilege holidays
  • A supportive and welcoming team, department and organisational culture
  • Full and comprehensive training and access to learning and development opportunities to support your personal and professional growth
  • Career progression join a developing organisation with excellent opportunities for career advancement
  • Workplace adjustments for everyone who needs them to ensure your comfort and safety in your new role
  • Health and wellbeing support including 24hour access to our Employee Assistance Programme, plus counselling support available for all

Hybrid Working


Our current way of working is by a hybrid working approach, where colleagues will be expected to use a mix of office based and remote working (working from home) depending on the requirements of the role.


About Us
Social Security Scotland is an Executive Agency of the Scottish Government.

Our benefits help people from all walks of life in Scotland. We are committed to recruiting a diverse workforce that is representative of the clients we serve.

Find out more about us here

Responsibilities:

You will lead a newly established Investigations team and have the following main duties:

Main Duties

  • Workforce planning, induction and training
  • Ensure that your team operates to instructions, and all activities undertaken comply with legal and policy requirements
  • Manage workflow and caseload
  • Provide guidance and support to investigators as required, especially for unusual, high interest or complex cases
  • Recommend and monitor requests for surveillance to satisfy the requirements of Regulation of Investigatory Powers (Scotland) Act 2000
  • Review cases where there is a potential for prosecution
  • Coach, develop, lead and motive your team to achieve team objectives
  • Ensure that appropriate Management Information is collected to inform service development and meet reporting requirements

Qualifications:
No specific qualifications required for this Post.

How to apply

  • Experience of managing an effective team in a counter fraud or criminal investigation environment
  • Experience of working collaboratively with internal and external partners, seeking opportunities to share resources, information, experience and best practice
  • A proven ability to identify opportunities for improvements, exploring a range of options to address these, and taking an inclusive approach to decision making.
  • An ability to work effectively in a changing environment, demonstrating flexibility and enabling your team to overcome challenges
Social Security Scotland - Further information for job applicants

Information Session


We will be running online information sessions on Wednesday 24th May 2023 and Wednesday 31st May 2023 from 4:30pm to 5:30pm.

Please feel free to join us using the link below to find out more about the role and working for Social Security Scotland.


Interview/Assessment Information
Here are details of the Competencies required for this role which you will be tested against if you are invited to attend the interview/assessment:
Interview

  • People Management
  • Communications and Engagement
  • Improving Performance
  • Analysis and Use of Evidence
Assessment

  • People Management
  • Specialist knowledge of leading a team through an investigation

Reserve List

Recruitment Contact

Further Information
Social Security Scotland's recruitment processes are underpinned by the recruitment principles of the Civ