IT Service Desk Team Lead

2 weeks ago

London, Greater London, United Kingdom AIRBUS Defence and Space Limited Full time

Job Description:
WHAT WE DO?

LOCATION:
Site Based Mon-Fri - Newport, South Wales (relocation packages offered)

SECURITY CLEARANCE:
Involves working within the UK Defence industry, requiring the applicants to be UK Nationals Only (No Dual Nationals) and able to be security cleared to a UK Eyes Only SC level

WHAT'S IN IT FOR YOU

Financial Reward:
Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, up to 2 additional days per month as TOIL, option to buy/sell holiday

Personal Development:
Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

Health & Wellbeing:
Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop

Family and Caregiving:
Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

Our world is changing. And so are we.

From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose .

So what's your next change?


A new role is available for a Service Desk Lead to work as part of the growing Cyber Support Engineering team at Airbus.

There is an exciting opportunity to lead a team in a varied role which is unlike other service desks. Providing support to customers of our cryptographic products protecting critical national infrastructure. Supporting internal and external classified networks including being involved in patching, PC/laptop builds, general maintenance. You will also have an opportunity for exposure to the software development process, manufacturing, networking and much more.


Here at our lively site in Newport, you can expect a high focus on quality of life alongside supported career progression in one of the world's leading specialists in end-to-end cyber integration and high-grade encryption.

On the doorstep of both the bustling capital as well as the lush Welsh countryside, our Cyber homestead has something for everyone.

Become a local (if you're not one already) with our robust relocation package for renters and buyers.

HOW YOU WILL CONTRIBUTE TO THE TEAM
Lead and manage a team of 1st line Engineers
Responsible for ensuring the team provide a high-quality service to our users
Ensure all SLA/KPI targets are met
Mentor and coach Engineers to help them progress
Lead by example, providing support to customer at a high level
Manage a rota to ensure the desk is covered between the hours of 8-5

ABOUT YOU
ITIL trained and experience working on a service desk with an ITSM tool
Attention to detail and someone who takes pride in the quality of their work
Keen to learn and help with any task that is required

HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time.

Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request.


Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview.

Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Company:
AIRBUS Defence and Space Limited

Employment Type:
Permanent

  • Experience Level:Professional

Job Family:
Cyber Security


By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment.

This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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