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Administrator

3 months ago

London, Greater London, United Kingdom Doctor Care Anywhere Full time

Who we are
Say hello to

Doctor Care Anywhere:
the digital platform that puts your health in your hands.

No more queuing outside GP practices. No more stressing over appointments.

We help over 2 million people speak to a GP by video or phone, whenever or wherever they need to.


We're a team of doctors, designers, data analysts, software developers, managers, marketers, and more - all working together to transform patient experiences for the better.

And as we grow, we need the best kind of people making that happen.


Sounds like something you'd like to be a part of? We have ambitious goals and need ambitious people to reach them.

If you're talented, hard-working and ready to dream big - while having some fun - we'd like to hear from you

Your new role:


We are seeking a confident and eager Patient Experience Administrator to join our growing and friendly team and a very busy time of growth at Doctor Care Anywhere.

This is an office based role based in Blackfriars. You'll be undertaking a variety of back office administrative tasks including performing our note sharing and prescription processing tasks.

This is a 37.5 hours per week rolling shift pattern covering business hours (7am-9pm) Monday - Sunday (with a daily 1 hour unpaid lunch)

Requirements:

The key tasks in your new and exciting role with us:

  • Using the dynamics system to carry out daily tasks. Understanding of different functions for different tasks and how to access patient records. Learn breakdown of patient profile page
  • what each section is for so they know where it will relate to their progression training
  • Be able to understand and write case notes
  • Printing fax prescriptions > sending them via courier to GP to be signed > manually posting each prescription to dispensing pharmacy
  • Where the prescription is location on the PT's profile.
  • Understand how to prevent data breach
  • Understanding different types of prescriptions and how they are processed (Fax, Escript, International, Ireland).
  • Scanning and uploading clinic letters onto the system. Carrying out the step 1 and step 2 process involved with clinical review of each referral.
  • Learn about the different types of referrals and how they work (OMF, NH, MH, AXA Fast-Track & Open)
  • How to locate referrals on a patients profile
  • How to open referrals to be edited by a GP
  • How the patient journey works, from booking appointments to receiving results back from the hospital.
  • Managing consultant referrals
  • How the patient journey works, from booking appointments to receiving results back from the hospital
  • Data base management
  • All of the above to be worked to targets and KPIs

Hopefully a description of you and your experience:

  • Administrative experience preferable and desirable in a healthcare environment
  • Awareness of data protection
  • Confident, diligent, selfreliant problemsolver
  • Qualityfocused individual
  • Enthusiastic, proactive and ambitious
  • Proficient business administration/computer skills

Benefits

Why you want to work here:
We understand the importance of good health and happiness for our patients and our team is just the same.

You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us When you're part of the team you will have access to:

  • Free Private Medical Insurance (savings on vision and dental care plus 40% off Nuffield Health gym membership)
  • Doctor Care Anywhere subscription for you + 5 members of your friends or family
  • Company bonus
  • 25 days holiday + bank holidays
  • 4 x charity days a year
  • Birthday Day Off
  • Enhanced Maternity and Paternity pay
  • Life Assurance
  • Bike2Work scheme
  • Crossteam collaboration opportunities in an autonomous environment
  • Remote / Flexible Working with contribution towards home set up and your laptop provided
  • Range of Development opportunities including learning and progression
  • Pool Table, PlayStation and karaoke machine