![EGGER Group](https://media.trabajo.org/img/noimg.jpg)
Customer Services Deputy Team Leader
1 week ago
City:
Hexham
Contract Type:Full-time
Job-Code:4259
Department: Customer Service
Your Tasks:
- Delivering a high standard of Customer Service and build lasting relationships with customers.
- Deputise and provide cover for the Customer Service Team Supervisor providing guidance and supervision for the team.
- Responsible for order and delivery processing ensuring accuracy whilst using defined processes.
- Work across multiple departments to ensure customer requirements are met.
- Continuously develop skills, product ,and customer knowledge.
- Work on optimisation projects and highlight and areas for improvement to processes or the customer experience.
Our Requirements:
- Related work experience prefered, either within a customer service environment or similar supervisory level.
- Intermediate standard of IT skills and competent use of Microsoft Office Products (Word, Excel, Outlook).
- Must be well organised, efficient, personable and have a good, confident telephone manner.
- Able to work Monday to Friday, between 08:30 17:30hrs.
We Offer:
The opportunity to join the largest manufacturing employer in Northumberland; focussed on quality, customer service, the environment and sustainability. Competitive employee benefits, which include hybrid and flexible working, a travel/fuel subsidy policy and a great pension scheme. Rewarding and varied job role. Technologically advanced systems and processes. Comprehensive induction process, progressive training and development. We also have free parking and a staff restaurant onsite, with the market town centre of Hexham just a short walk from the plant
Other benefits include:
- A competitive salary and pension scheme (with Life Assurance).
- Private Health Cash Plan.
- An annual Christmas bonus and gift.
- Annual lifestyle and wellbeing checks.
- The chance to work for an international business operating across 11 countries.
- 25 days holiday plus bank holidays.
- Subsidised travel to and from work.
- An environmental and sustainability focused employer.
- Tailored training and career development opportunities.
- The opportunity to take part in a range of employee wellbeing initiatives.
- Onsite restaurant.
- Access to free fruit on a weekly basis.
- Free parking in a secure staff car park.
Your Contact
Philip Maloney, HR, T
About EGGER:
We create more from wood. With more than 11,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring.
We keep moving and are always developing - manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.
Learn more:
- Application process
- Careers at EGGER
- Your Career at EGGER
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