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Receptionist

4 months ago

Turners Hill, United Kingdom Holiday Inn London Gatwick Worth Full time

The 4 star AA Accredited Holiday Inn London Gatwick Worth located in Crawley is currently recruiting for a full time Receptionist to provide an efficient reception service, whilst ensuring all guests are dealt with in a hospitable and courteous manner, according to IHG Brand Standards.

Our hotel currently has 118 bedrooms, increasing to 158 rooms with extension works currently ongoing.

The project also includes a new build state of the art conference facility that will accommodate up to 400 guests for private dining.

Our restaurant, bar & reception area will also be extended and refurbished throughout. This is a fantastic opportunity for a talented and ambitious individual to join a growing company.


A working knowledge of hotel operating systems is essential and a background of working in busy hotel environments would also be beneficial.


Duties & Requirements:

  • Excellent customer service skills
  • To Display a polite and professional attitude to internal and external guests
  • To answer the telephone promptly and in a polite and efficient manner
  • To assist guests with queries relating to the hotel, local transportation and the local area
  • Upsell hotel saver packages
  • To implement the hotel security policies and procedures and remain vigilant at all times
  • Ensure all guests are charged correctly according to their reservation and charges are posted correctly
  • Check guests in and ensure sufficient credit has been taken to account from their room and any incidentals
  • Check guests out clearing balances and ensuring ledger payments are posted to the correct account numbers
  • Ensure maximum IHG Rewards Club enrolments are achieved.
  • Hotel experience is preferable
  • Possess the ability to work under pressure and have strong organisational skills
  • Have an excellent command of the English language, both spoken and written
  • Must be flexible and able to work different shift patterns each week. Shifts begin at 7am, 3pm and 11pm

Benefits:

  • Monthly upselling bonus
  • Opportunity to work for a well renowned brand
  • Auto enrolment pension scheme
  • Development and training prospects
  • Discounted stays in over 4,000 IHG hotels around the world
  • Discounted Food and Beverage facilities in over 4,000 IHG hotels around the world
  • Uniform
  • Paid overtime
  • 5.6 weeks annual leave entitlement, prorata depending on start date within the holiday year

Job Type:
Part-time

Pay:
Up to £11.44 per hour

Expected hours:
No less than 10 per week

Benefits:

  • Employee discount
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Experience:

Hotel Reception: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Expected start date: 24/05/2021