Receptionist

7 months ago


Turners Hill, United Kingdom Holiday Inn London Gatwick Worth Full time

The 4 star AA Accredited Holiday Inn London Gatwick Worth located in Crawley is currently recruiting for a full time Receptionist to provide an efficient reception service, whilst ensuring all guests are dealt with in a hospitable and courteous manner, according to IHG Brand Standards.

Our hotel currently has 118 bedrooms, increasing to 158 rooms with extension works currently ongoing. The project also includes a new build state of the art conference facility that will accommodate up to 400 guests for private dining. Our restaurant, bar & reception area will also be extended and refurbished throughout. This is a fantastic opportunity for a talented and ambitious individual to join a growing company.

A working knowledge of hotel operating systems is essential and a background of working in busy hotel environments would also be beneficial.

**Duties & Requirements**:

- Excellent customer service skills
- To Display a polite and professional attitude to internal and external guests
- To answer the telephone promptly and in a polite and efficient manner
- To assist guests with queries relating to the hotel, local transportation and the local area
- Upsell hotel saver packages
- To implement the hotel security policies and procedures and remain vigilant at all times
- Ensure all guests are charged correctly according to their reservation and charges are posted correctly
- Check guests in and ensure sufficient credit has been taken to account from their room and any incidentals
- Check guests out clearing balances and ensuring ledger payments are posted to the correct account numbers
- Ensure maximum IHG Rewards Club enrolments are achieved.
- Hotel experience is preferable
- Possess the ability to work under pressure and have strong organisational skills
- Have an excellent command of the English language, both spoken and written
- Must be flexible and able to work different shift patterns each week. Shifts begin at 7am, 3pm and 11pm

**Benefits**:

- Monthly upselling bonus
- Opportunity to work for a well renowned brand
- Auto enrolment pension scheme
- Development and training prospects
- Discounted stays in over 4,000 IHG hotels around the world
- Discounted Food and Beverage facilities in over 4,000 IHG hotels around the world
- Uniform
- Paid overtime
- 5.6 weeks annual leave entitlement, pro-rata depending on start date within the holiday year

**Job Type**: Part-time

Pay: Up to £11.44 per hour

Expected hours: No less than 10 per week

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Hotel Reception: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 24/05/2021


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