Night Time Receptionist/front of House

2 weeks ago

Leeds, Leeds, United Kingdom Native Residential Full time

Job Specification
Community Host

The Junction


The Junction, Leeds is a growing community, by reclaiming the derelict arches we have reimagined this former industrial quarter as a new kind of destination, celebrating the city's heritage, while embracing its future.

The team are at the heart of the development.

You may be the first person the resident sees in the morning, the one they share life changing news with or a friendly face that they see every day after work The Junction is all about resident experience.

We want to be the best that Leeds has to offer and that will only ever be the case if the right people are recruited.

Winding canal paths, Red brick bridges and hidden passageways dating back hundreds of years. Slick steel building and glass-paneled wonders. With views like this, we have the best walk to work in the city.

Native Residential


With a £1.7 billion portfolio of assets under management, Native is one of the largest Build to Rent and aparthotel operators in the UK, operating a unique mix of properties.


Experience tells us that developing well designed buildings operated by passionate service professionals creates communities that people love to be a part of.


We operate our BTR assets on behalf of a wide range of institutional investors and our residents are predominantly young professionals and families looking for a great lifestyle experience in professionally managed, rented accommodation.

We're ambitious to continue our growth across the UK and to build a reputation for delivering a fantastic service to both our investor clients and residents.


The Role
Right now, we are looking to find an exceptional
Night Community Host to join our Build To Rent team.


Our Community Hosts are fundamental in creating a superb first and lasting impression of our community for all residents and visitors.

You will be central to creating the "Native identity" and responsible for the property overnight

The primary function of our community team is to deliver a responsive and outstanding customer service to our residents.

Each shift will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of inter personal and organisational skills.

Dealing with residents can be a demanding role and does require a level of maturity, the ability to empathise and a strong sense of perspective.

You will bring positive energy to each conversation, resolves issues quickly and effectively, and make everyone feel welcome and appreciated.

It's about first impressions, so you'll take great pride in your presentation, and this will reflect in your front of house which you'll keep clean, smart and welcoming at all times.


If you're ready to be our next Native, you'll probably

  • Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
  • Be able to work night shifts and have previous experience of this shift pattern.
  • Be proficiency in executing exceptional customer service within a customer facing role.
  • Have excellent written and spoken English.
  • Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
  • Have excellent relationship building skills, both with entirely new and long term residents and team members.
  • Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and wellmannered nature.
  • Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
  • Have the ability to follow company policies and procedures

As well as being able to call yourself a 'Native' here's some of the other great benefits of working with us;

  • Company Pension
  • Cycle to work scheme.
  • 24/7 Employee Assistance Programme
  • Life Assurance
  • Referral Scheme
  • Paid Volunteer Time
If you're as passionate as we are about people and beautiful buildings, we'd love to hear from you

Job Types:
Full-time, Permanent

Pay:
£25,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Life insurance
  • Paid volunteer time
  • Referral programme

Schedule:

  • Night shift

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Expected start date: 20/05/2024

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