Front of House Receptionist
2 weeks ago
Description:
As Front of House Receptionist, you will be the first point of contact for all clients and visitors and you will act as an ambassador for the Company, ensuring you create an exceptional client experience in line with Progeny's values.
Key Responsibilities:
- Answering phone calls and responding appropriately to the caller's needs.
- Acting as the first point of contact for all clients and visitors, ensuring everyone is treated in a friendly and appropriate manner.
- Maintaining security for the building by providing passes to visitors and ensuring all sign in on arrival and out when they leave the building.
- Supervising the meeting booking system and overseeing the housekeeping of meeting rooms.
- Provision of refreshments, and ordering of onsite lunches as required.
- Printing, copying, mailing of documentation, and the sorting/distribution of mail.
- Coordinating essential business facilities (including maintenance, archiving, and security) and ensuring that appropriate stocks of stationery and housekeeping supplies are maintained.
Skills, Knowledge and Expertise:
- Previous experience in a clientfacing role/client service background.
- Good working knowledge of Microsoft Office package.
- Ability to build and maintain excellent stakeholder relationships with all parts of the business.
- Excellent communication skills, both verbal and written.
- Excellent telephone manner and client service skills.
- Ability to react quickly to changes and remain calm under pressure.
- Enthusiasm, motivation, and passion for providing excellent client care.
Benefits:
- 30 days holiday plus public holidays
- Wellbeing day
- Birthday holiday
- Volunteering day
- Private medical insurance, 24/7 digital GP and health advice
- Employee assistance programme providing support for your mental and physical health
- Group pension scheme
- Life assurance scheme
- Eyecare vouchers
- Family leave
- Hybrid working
- Referral scheme
About Progeny:
We create, enhance, and preserve wealth.
We are the first and only firm in the UK to bring together independent financial planning, asset management, tax, HR, and private and corporate legal services.
We are forward-thinking and tech-driven, using technology to eliminate paperwork, improve communications, and enrich the relationship between client and adviser.
We created the Progeny Foundation to support local charities including Zarach and we have recently achieved the globally recognised B-Corp certification.
In 2022, we continued to onboard new team members and made 85 hires, resulting in an overall growth of 42%.
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