Customer Services Representative

1 week ago


Castleford, Wakefield, United Kingdom CCL Label Limited Full time

Hours: 8.30am - 5.00pm (37.5 hours) Mon to Fri

Based:
Castleford site (on site)

CCL Label Limited is the world's largest converter of pressure sensitive labels supplying to major global corporations. The company operates across 42 countries, employing 22,000 people worldwide.

We are looking for a Customer Services Representative to join the Team at our facility in Castleford.


This is a great opportunity for a highly motivated, enthusiastic individual with previous experience of Customer Service in an office environment.


The Role

Key Requirements

  • Experience within a similar role.
  • Good organisational and time management skills.
  • Ability to stay calm under pressure and have good problemsolving skills.
  • Excellent verbal and written communication skills
  • IT literate, particularly with Outlook, Word and Excel.

Responsibilities will include:

  • Processing customer orders, and managing to completion
  • Monitoring and coordinating deliveries to meet specified lead times
  • Liaising with Planning, Operational and Despatch teams regarding customer orders
  • Respond to pricing, stock and delivery enquiries
  • Other associated administrative tasks, including stock management
  • Monitor account performance and associated improvement projects
  • Managing customer projects through the business, alongside the Technical and Sales team
  • Keeping customer records up to date

What we offer
CCL offer a competitive salary, along with profit share and health care schemes.

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Onsite parking
  • Profit sharing
  • Sick pay
  • Wellness programme

Schedule:

  • Monday to Friday

COVID-19 considerations:
Covid-19 precautions in place

Work Location:
In person

Application deadline: 06/04/2023

Reference ID:
CSR0323

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