Service Delivery Manager

2 weeks ago


London, Greater London, United Kingdom Air IT Limited Full time

Service Delivery Manager - 18 Month Fixed Term Contract

We're Air IT, an exceptional Managed Service Provider (MSP) with a rich history and a promising future. We are proud recipients of various regional, national, and industry awards that recognize our growth, innovation, dedication, and success.

Currently, with a presence in multiple UK locations, we are seeking a Service Delivery Manager to assist us in expanding our knowledge base and delivering outstanding results for our clientele.

  • Ensure high levels of customer satisfaction through customer-focused IT services
  • Oversee key support functions for end users
  • Conduct regular service meetings with clients
  • Manage service improvement plans
  • Handle operational issues related to service delivery

Requirements to join us as the Service Delivery Manager:

  • Experience in working with and adhering to contractual requirements
  • Strong customer service skills
  • Ability to build relationships with senior customer stakeholders
  • ITIL certification

Knowledge of AGILE project management and experience with SDI / ISO20001 accreditation would be advantageous.

Benefits:

  • Flexible, hybrid working
  • Approximately 25 days' annual leave + bank holidays with the option to buy and sell up to 5 days
  • Private medical insurance or eligibility to join the scheme
  • Quarterly and annual staff awards, social events, and referral bonuses
  • Various learning and development opportunities
  • Access to barista-style coffee machines

We place significant emphasis on collective growth and believe that personal development opportunities are crucial, offering stability, advancement, and support.

If you have service delivery experience and hold an ITIL certification, seize the opportunity to join our ambitious and successful team as we continue to make a significant impact in our industry.

This role may be known as IT Services Manager, Customer Experience Manager, Managed Service Manager, or IT Support Services Manager in other organizations.

Air IT is an equal opportunities employer, prizing diversity and strongly dedicated to providing equal employment opportunities for all. Please inform us if you require any reasonable adjustments during the recruitment process.


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