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Contact Centre Advisor

3 months ago

Birmingham Business Park, United Kingdom LTK Full time

Basic Salary + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling

Birmingham business park

The company
LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customerssatisfied.

We represent recognisable quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat, Chrysler

TheContact Centre Advisorrole's:

Our dedicated Contact Centre team process c100,000 inbound and outbound enquiries per month through our Sales and Aftersales channels.

Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenanceappointments for the respective dealers.

To support our client deliverables and growth we now need the following roles:

Service Booking Advisor - to process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancelations & reschedules and provide expert advice on what is due to maintain the safety of their vehicle


In both roles the Contact Centre Advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing productknowledge on new vehicles or on service schedules.

Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:

  • Conversion
  • Quality
  • Efficiency


You will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment.

Come join our fast paced, friendly environment at our offices based in the prestigious Birmingham Business Park.

Skills you'll need as ourContact Centre Advisor:

  • Ability to work in a High Paced Environment
  • Using the training provided navigate through our bespoke systems
  • Attention to Detail
  • Good Communication and Listening Skills
  • High Energy
  • Professional & Friendly approach
  • Fluent in Spoken and Written English
  • Create and drive positive customer advocacy by 'going the extra mile' wherever possible

Hours and Shifts
Flexible Full & Part Time and Hours available to cover a range of shifts covering 7 days a week.

Range of Benefits you'll receive as ourContact Centre Advisor:

  • Full Induction & Comprehensive Training
  • 30 days holidays including Bank Holidays
  • Additional days holiday for your birthday
  • Contributory Pension Scheme
  • Health Cash Plan
  • Rewards Cash Plan
  • Length of Service Awards
  • Active Career Progression
  • Incentives (love2shop, vouchers, lunches bought etc)
  • Free onsite parking
If this sounds like you and you would like to join us as a
Contact Centre Advisorpleaseclick
'Apply' now. We'd love to hear from you