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Housing Operations Officer
3 months ago
Job Overview:
We are seeking a skilled and motivated Housing Officer to take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
In most cases, the role holder will be:
- The responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
- Negotiating with and influencing others/stakeholders in a way that achieves the best outcomes/decisions. This will include discussions to understand all aspects of a complaint.
- Undertaking activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
- Liaising with other Council services in respect of issues raised during complaint investigations, including the Council's Legal Service, Finance, Highways, Public Protection and Community Safety.
- Responsible for ensuring data and records are accurate to aid management and strategic decision making.
- Responsible for communicating with a wide range of Housing teams to help ensure that complaints are properly investigated and used to help improve services to customers.
Qualifications:
- Proven experience as a Housing Officer or similar role in property management
- Strong knowledge of local housing regulations and laws
- Excellent communication and interpersonal skills
- Ability to negotiate effectively with tenants and contractors
- Detailoriented with strong organizational skills
- Ability to handle multiple tasks simultaneously and meet deadlines
Job Types:
Full-time, Temporary contract
Pay:
£18.00-£22.00 per hour
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
RQ1262283
