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Trainee Claims Handler

3 months ago

Glasgow, Glasgow City, United Kingdom Davies Group Full time

The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage.

While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claims handling

Duties and responsibilities:

  • Liaison with Insurers, Policyholders and Brokers
  • Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
  • Obtaining all necessary evidence and relevant documentation
  • Determining appropriate actions for the resolution of the case
  • Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
  • Negotiating settlement where appropriate, within agreed authority limits
  • Corresponding with all parties professionally to proactively progress the case to conclusion
  • Handling all cases in accordance with the client's requirements by referral to documented procedures at all times
  • Maintaining a proper reserve at all times by regular review
  • Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Skills & Experience:

  • Knowledge of how to value an injury claim
  • Knowledge of reserving philosophies desirable
  • Knowledge of Civil Procedure Rules and the Claims Portal
  • Good communications skills at all levels
  • Excellent customer service
  • The ability to work as part of a team
  • Take responsibility for your own workload
  • Must be able demonstrate adaptability and flexibility
  • Good planning and organisational skills
  • Strong IT skills

Salary:
Up to £20,200.00 per year

Ability to commute/relocate:

  • Glasgow: reliably commute or plan to relocate before starting work (required)

Experience:

Claims Processing: 1 year (preferred)

Work Location:
Hybrid remote in Glasgow