Switchboard Operator

2 weeks ago

London, Greater London, United Kingdom Whittington Health NHS Trust Full time
To provide an efficient and effective Switchboard service for patients, staff and visitors.
We are looking to recruit 3 x full time Operators to work on a rolling roster of 37.

5 hours per week Monday - Sunday on the following flexible shifts:
6.30am pm, 9.30am-17.30pm, and 14.30pm-10.30pm, this will include working weekends when rostered on.

We are also looking to recruit 1 x part time Night Operator, working a Saturday and Sunday only 22.30pm am,

  • To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
  • Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase
up non-responses identifying reasons.

  • Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. To
record and report all faults following the correct procedure.

  • Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the
relevant Engineers.

  • Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and
Site Managers are contacted line with the written procedure.

  • Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and
urgent requests carried out.

  • Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
  • Ensure, when informed, of changes to oncall rotas are updated appropriately within the Switchboard On-Call Rota.
  • To assist on any adhoc tasks as required by the department, within reasonable management request and in line with job requirements.


Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.

Nowhere is this more obvious than in the way we look after our staff.

We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

We think that by doing so, we are better able to treat our patients as well as being a better place to work.


  • To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
  • Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase
up non-responses identifying reasons.

  • Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. To
record and report all faults following the correct procedure.

  • To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department.
  • To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios and
Security Two way system.

  • Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challenged
as appropriate.

  • Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the
relevant Engineers.

  • Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and
Site Managers are contacted line with the written procedure.

  • To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps.
  • Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and
urgent requests carried out.

  • Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
  • Ensure, when informed, of changes to oncall rotas are updated appropriately within the Switchboard On-Call Rota.
  • To accept calls for security assistance, dealing with or diverting on as appropriate.
  • To assist on any adhoc tasks as required by the department, within reasonable management request and in line with job requirements.
  • To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g.,
Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist.

  • To familiarise yourself with the escalation process within the department.

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