Switchboard Operator

2 weeks ago

London, Greater London, United Kingdom Bridge of Hope Full time

Switchboard Operator - Inside IR35**
Contract Term: 6 months (possible extension)

Contracting Authority:
Cabinet Office - Prime Minister's Office

Location:
Office based 5 days per week - 10 Downing Street, London


The Prime Minister's Office enables the Prime Minster to deliver the Government's overall priorities and to communicate the Government's policies to Parliament, the public and international audiences.

From the Press Office, Switch and Custodians to the Events & Visits team and the world class Private Office support; the diverse Downing Street team draws on varied expertise from across the Civil Service and beyond.

The teams come together to deliver excellent service to the Prime Minister while also making No10 a great place to work.


Role Purpose:

The No10 Technical Communication Team (formally known as Switchboard) operates 24/7/365.

Working as part of this team you will be a key member of the Technical Communications Desk that supports the PM and their staff.


You will typically be the first point of contact for No10 staff including the Private Office, where staff need assistance in connecting calls to the right person or organisation, setting up conference calls and many other duties.

Using a computerised phone system to handle external calls coming into No10, you will do such things such as verify callers, take messages, and pass on information to support staff who are sometimes travelling overseas.

You will also take part in a variety of other tasks business tasks to support No10 and in doing so provide an efficient, professional, individual, and tailored service.


As well as doing interesting work in a unique role, we've created an environment that is great to work in where you will be working in an inclusive culture, and a place where your opinion is valued and listened to.


SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks
***
The main duties and responsibilities of the Switchboard Operator would be to:
  • Carry out many duties in this role, but the following are an important part of your daily work:
  • Support No10 staff with national and international communications, including setting up telephony, conference calls and messaging.
  • Handling urgent calls with speed and accuracy, following processes and logging events.
  • Contact Cabinet Ministers and their private offices on behalf of No10, setting up calls and conference calls.
  • Screen incoming calls, verifying authenticity via the correct channels and processes before connecting to staff.
  • Set up daily national and international conference calls with leaders & senior officials.
  • Monitor and log specified calls for security purposes and report incident appropriately.
  • Monitor and answer calls on high priority lines to secure facilities.
  • Liaise with international government officials through private offices for heads of state and royal households to setup calls.
  • Advise and assist external callers maintaining a friendly courteous and professional manner in all interactions.
  • Monitor and report operating system technical faults and malfunctions to appropriate teams.
  • Perform business functions and related work as required in support of the wider business.
  • This role required a minimum of SC clearance.

You'll have:

  • Excellent customer service skills
  • Working in a Team.
  • Strong verbal communication skills ability to speak clearly and concisely, active listening.
  • Organisation and prioritisation skills.
  • ICT skills
  • Experience in working in a contact centre.
  • Working knowledge of Microsoft Teams

It would be great if you also had:

  • Languages other than English
  • French / Spanish
***
Disability confident

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
***
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
***- _

  • Please be aware that this role can only be worked within the UK and not Overseas._

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Renaissance London Heathrow Full time

    Switchboard Operator - Renaissance London Heathrow Hotel The Renaissance London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. Switchboard Operator Highly Competitive plus Great Benefits...

  • Switchboard Operator

    4 weeks ago

    London, Greater London, United Kingdom InterContinental London - The O2 Full time

    Switchboard Operator - InterContinental O2 We treat our team like family and our guest like royalty At the InterContinental London – The O2, we are passionate about exploration and discovery. Located on London's vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes...

  • Receptionist Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Catch 22 Full time

    We are currently looking for Receptionist/Switchboard Operators to work for a range of Corporate clients based across Greater London on regular temporary work.Purpose of the Switchboard & Telephonist Operator -You will be responsible for providing a ' Switchboard/ telephone service that conveys a professional image to all callers. To assist and coordinate...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom London North West University Healthcare NHS Trust Full time

    The post holder is the first point of contact to London North West University Healthcare NHS Trust for the public through operation of the Trust's switchboard. As such this is an important role involving being an ambassador for the Trust.The post holder will work as part of a small team providing switchboard services to the public and to Trust staff. They...

  • Receptionist Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Catch 22 Full time

    We are currently looking for Receptionist/Switchboard Operators to work for a range of Corporate clients based across Greater London on regular temporary work.Purpose of the Switchboard & Telephonist Operator - You will be responsible for providing a ' Switchboard/ telephone service that conveys a professional image to all callers. To assist and coordinate...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time

    An opportunity has arisen for two individuals to join the Switchboard Team at Imperial College Healthcare NHS Trust, which is part of the Patient Service Centre. Both positions are for part-time hours, working 18.75 hours per week on a shift basis for a period of 12 months.The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Whittington Health NHS Trust Full time

    To provide an efficient and effective Switchboard service for patients, staff and visitors.We are looking to recruit 3 x full time Operators to work on a rolling roster of 37.5 hours per week Monday - Sunday on the following flexible shifts:6.30am pm, 9.30am-17.30pm, and 14.30pm-10.30pm, this will include working weekends when rostered on.We are also looking...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom St Ermin's Operating UK Limited - Reception Full time

    We are looking for a Switchboard Operator to join the team here at St Ermin's Hotel.If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom St Ermin's Operating UK Limited - Reception Full time

    We are looking for a brilliant Switchboard Operator to join the team here at St Ermin's Hotel.If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.Looking after our people is all that we care about. We are a London living wage, Workplace Mental...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom St Ermin's Operating UK Limited - Reception Full time

    We are looking for a part-time Switchboard Operator to join the team here at St Ermin's Hotel 24 hours a week.If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.Looking after our people is all that we care about. We are a London living wage, Workplace...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Royal Lancaster London Full time

    #Join Our HappinessAre you the type of person that gets out of bed on the right side every day? If so, we'd like you to come and join our happy team as Switchboard OperatorHere at Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom The Ritz London Full time

    For over a century The Ritz has been the benchmark by which other hotels are measured.At every opportunity, our employees at the Ritz London create a positive, memorable and magical experience for both our customers and colleagues. We offer stylish service delivered by immaculate individuals. Our astonishing, breath-taking interiors attract guests from all...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom 4C Group Full time

    Job Ref:4C1164Branch:Canopy by Hilton London CityLocation:Canopy London City, London (Central)Salary/Benefits:24000Contract type:PermanentHours:Full TimeHours per week:40Posted date:18/05/2024Closing date:02/07/2024Job Description: Switchboard Operator at Canopy by Hilton London CityWe have an exciting opportunity for an enthusiastic Switchboard Operator to...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Mace Full time

    To answer all switchboard calls in a timely and professional manner, whilst also coordinating emails received via the Mace Info inbox. To assist fm24 in any other tasks as required.

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Canopy by Hilton London City Full time

    We have an exciting opportunity for an enthusiastic Switchboard Operator to join the opening team at Canopy by Hilton London City.Reporting to the Front of House Manager, as a Switchboard Operator, you will be managing our hotel switchboard and dealing with all internal and external calls in an Enthusiastic and efficient manner. you will offer a Positive...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Arora Group Full time

    What we are seeking:Previous experience in customer service is a mustDedication to providing top-notch customer serviceAbility to stay composed under stressProficiency in using computersExcellent communication skills and phone etiquetteWhat we provide:As a Switchboard Operator at our company, you will enjoy the following benefits:Competitive salary28 days...

  • Switchboard Operator

    4 weeks ago

    London, Greater London, United Kingdom Hilton Hotels Full time

    Switchboard OperatorWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in...

  • Switchboard Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Ideally they should have at least 1 to 2 years NHS Call Centre/ Switchboard experience.The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.It handles on average 4000 calls per day and is a...

  • Ict Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full time

    To be an ambassador for the Hospital Trust as the first line of contact with the outside world, with the need to be able to proficiently operate the computer based switchboard. Answering in a professional manner and dealing with Patient, Relatives, Visitors and GP enquiries, incoming calls, internal calls, Numeric bleeps, message pagers.Be able to make...

  • Switchboard Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Hyatt Regency London - The Churchill Full time

    SummarySwitchboard CoordinatorSalary: £25,300 per annum + Service ChargeJust some of the benefits you will enjoy as a Switchboard Coordinator:12 free hotel nights per year of service across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start Free meals on duty 50% discount on...