Switchboard Supervisor

2 weeks ago


London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time
Ideally they should have at least 1 to 2 years NHS Call Centre/ Switchboard experience.


The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London.

It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.

It handles on average 4000 calls per day and is a busy and exciting environment in this central location.

  • To participate in the operation of the Trust's central communication service and associated systems, providing an efficient service responsive to the needs of the Trust and its users.
  • The post holder will ensure that all users receive a prompt, courteous and efficient response at all times and will supervise the Switchboard Operators as part of an important team providing an essential service.


At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.

Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.


The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.
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