Customer Service
7 days ago
Job Title:
IT Customer Support
Cooper Lomaz are excited to offer a career opportunity with an expanding company located close to Ipswich. As they continue to grow their business, they are looking for a IT Customer Support to join their team. This is a full-time permanent role where you will be providing IT support to their customers.
This role will see the suitable candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets.
Due to the nature of the role, you will need to provide outstanding customer service and be able to work to KPIs at a high standard.
This opportunity is working for a company that produces their bespoke software, which you will be supporting this application,Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions.
Provide first-line support or escalate to the relevant team members.
Customer service experience is essential in this role.
Experience working in a help desk environment is desirable.
This position has a salary of up to £25,000 depending on experience
This role is available on a hybrid basis, with a minimum of 3 days on-site being required
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