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Customer Assistant

3 months ago

Woodbridge, Suffolk, United Kingdom Suffolk Building Society Full time

About Suffolk Building Society
A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business.

Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values are more influential than rules.

Our culture and outlook are distinctive too. We want to recruit talented people. To enable this, we are committed to equal opportunities and diversity.

We truly care about our people and make it a priority to nurture professional development as well as personal growth.


The most important thing we are looking for when we recruit for this role, is a real desire to help people and deliver excellent service.

Our members are at the heart of everything we do.

About the role
Do you have a strong passion for providing exceptional customer service?

We are looking for someone to join our Woodbridge Branch, IP12 1AQ.


We are searching for an enthusiastic, motivated individual who will go above and beyond to develop and maintain exceptional customer relationships.

You will take satisfaction in providing that personal touch, that results in excellent customer service.


You'll also be interested in learning about our products and services so that you may discuss them with our members.


Salary and working hours:

Annual salary of £21, £11.55 per hour)

Monday to Friday, 9am to 5pm (35 hours a week). Rotated Saturdays are required.

Your day-to-day activities
Greeting customers as they enter the branch.

Making sure to listen to and fully understand our customers' needs to provide them with the best possible service.

Accurately managing financial transactions and resolving any customer account concerns or queries.

Holding yourself accountable for adhering to the compliance requirements that keep our company and customers safe.

Conducting appropriate checks to safeguard our members' investments and guard against financial crime.

Being an ambassador for the Society by supporting the branch within their local community.

About you

As a Member Assistant you will:
Be able to demonstrate a reasonable level of competency in Maths and English, ideally at the GCSE level

Confident with a passion for delivering exceptional customer service

Enjoy taking ownership of your work and working within a team

Have a positive can-do attitude and a good eye for detail

Ideally have experience in the customer service industry

The Suffolk Building Society will reward you with:
Success-Sharing Bonus (discretionary)

On-the-job training and excellent career progression opportunities within the branch and our Head Office

Financial support with ongoing professional development

23 days annual leave increasing with tenure, plus bank holidays

Pension scheme, and free pension advice

Life insurance

Wellness programmes

Healthcare cash plan

Retailer discounts

Free uniform

Opportunities for volunteering with local charities

Job Types:
Full-time, Permanent

Pay:
£21,026.73 per year

Benefits:

  • Company events
  • Company pension
  • Health & wellbeing programme
  • Life insurance
  • Referral programme
  • Store discount

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person

Reference ID:

MAW