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Customer Service Administrator
3 months ago
Time Appointments are pleased to be working on behalf of a company based near Attleborough who are looking for a Customer Service Administrator to join their team due to expansion. This professional company offer some fantastic benefits and this is a great opportunity for an individual to develop their career.
Key Duties:
- General administrative duties and answer direct queries providing accurate information to ensure excellent customer service is being delivered.
- Maintain databases necessary to collate information required and check and reconcile data where necessary.
- Communicate internally and externally with a high volume of calls and emails.
- Monitor all information to ensure it is up to date and held in a secure location to comply with GDPR legislation.
- Process incoming customer orders via the companies online website.
- Handle key customer accounts, including processing KPI reports.
- Support other roles when required (covering sickness & holidays).
- Pick/putt away pallets on the warehousing management systems.
- Prepare pick notes, labels, and paperwork.
- Run weekly/monthly customer stock reports.
Skills and Experience Required:
- General administration tasks, preferably in the haulage/transport industry.
- Experienced with Microsoft packages.
- Confident communicating internally and externally.
Benefits:
- Employee discount
- Life assurance
- Pension
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards
- Employee benefits and discounts
