Current jobs related to Service Desk Apprentice - Exeter, Devon - Exeter College ApprenticeshipsTimewade Ltd
-
IT Service Desk Analyst
3 weeks ago
Exeter, Devon, United Kingdom Opus Recruitment Solutions Full time £25,000 - £28,000**Job Title:** Service Desk Engineer**Job Type:** Full-time**Company:** Opus Recruitment Solutions**Location:** Remote (South West)**Job Description:**We are seeking a highly skilled Service Desk Engineer to join our team at Opus Recruitment Solutions. As a Service Desk Engineer, you will be responsible for providing technical support and escalation services...
-
Service Desk Analyst
3 days ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to our customers, resolving technical issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide professional and efficient IT support to...
-
Service Desk Analyst
3 days ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to our customers, resolving technical issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide professional and efficient IT support to...
-
Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line support to our customers, resolving IT issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide high-quality first-line IT support to customersQualify,...
-
Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line support to our customers, resolving IT issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide high-quality first-line IT support to customersQualify,...
-
Service Desk Analyst
1 day ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line support to our customers, resolving IT issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide high-quality first-line IT support to customersQualify,...
-
Service Desk Analyst
1 day ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line support to our customers, resolving IT issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide high-quality first-line IT support to customersQualify,...
-
Service Desk Analyst
4 days ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to our customers, resolving technical issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide professional and efficient IT support to...
-
Service Desk Analyst
4 days ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to our customers, resolving technical issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide professional and efficient IT support to...
-
Senior Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom South West Water Full timeAbout the Role:We are seeking an experienced and skilled Senior Service Desk Analyst to join our team at South West Water. As a key member of our IT department, you will be responsible for providing technical guidance and support to our service desk team, ensuring timely and effective resolution of technical issues.Key Responsibilities:Day-to-Day supervision...
-
Senior Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom South West Water Full timeAbout the Role:We are seeking an experienced and skilled Senior Service Desk Analyst to join our team at South West Water. As a key member of our IT department, you will be responsible for providing technical guidance and support to our service desk team, ensuring timely and effective resolution of technical issues.Key Responsibilities:Day-to-Day supervision...
-
Service Desk Support Specialist
2 weeks ago
Exeter, Devon, United Kingdom Opus Recruitment Solutions Full time £25,000 - £28,000Job Title: Service Desk EngineerAbout the Role:We are seeking a skilled Service Desk Engineer to join our team at Opus Recruitment Solutions. As a Service Desk Engineer, you will be responsible for providing technical support and escalation services to our clients.Key Responsibilities:Provide first and second-line technical support to clients via phone,...
-
Service Desk Support Specialist
2 weeks ago
Exeter, Devon, United Kingdom Opus Recruitment Solutions Full time £25,000 - £28,000Job Title: Service Desk EngineerAbout the Role:We are seeking a skilled Service Desk Engineer to join our team at Opus Recruitment Solutions. As a Service Desk Engineer, you will be responsible for providing technical support and escalation services to our clients.Key Responsibilities:Provide first and second-line technical support to clients via phone,...
-
Service Desk Support Specialist
3 weeks ago
Exeter, Devon, United Kingdom Opus Recruitment Solutions Full time £25,000 - £28,000**Job Title:** Service Desk Engineer**Job Type:** Full-time**Company:** Opus Recruitment Solutions**Location:** Remote (South West)**Job Description:**We are seeking a highly skilled Service Desk Engineer to join our team at Opus Recruitment Solutions. As a Service Desk Engineer, you will be responsible for providing technical support and escalation services...
-
Senior Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom South West Water Full timeAbout the RoleWe are seeking an experienced Senior Service Desk Analyst to join our team at South West Water. As a key member of our IT Service Delivery team, you will be responsible for providing technical guidance and support to our service desk team, ensuring timely and effective resolution of technical issues.Key ResponsibilitiesLead by implementing best...
-
Senior Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom South West Water Full timeAbout the RoleWe are seeking an experienced Senior Service Desk Analyst to join our team at South West Water. As a key member of our IT Service Delivery team, you will be responsible for providing technical guidance and support to our service desk team, ensuring timely and effective resolution of technical issues.Key ResponsibilitiesLead by implementing best...
-
Technical Service Desk Lead
3 weeks ago
Exeter, Devon, United Kingdom South West Water Full timeAbout the Role:We are seeking an experienced and skilled Senior Service Desk Analyst to join our team at South West Water. As a key member of our IT department, you will be responsible for providing technical guidance and support to our service desk team, ensuring timely and effective resolution of technical issues.Key Responsibilities:Day-to-Day supervision...
-
Technical Service Desk Lead
3 weeks ago
Exeter, Devon, United Kingdom South West Water Full timeAbout the Role:We are seeking an experienced and skilled Senior Service Desk Analyst to join our team at South West Water. As a key member of our IT department, you will be responsible for providing technical guidance and support to our service desk team, ensuring timely and effective resolution of technical issues.Key Responsibilities:Day-to-Day supervision...
-
Service Desk Support Specialist
2 days ago
Exeter, Devon, United Kingdom Venn Group Full timeService Desk Operator Job DescriptionJob Summary:We are seeking a highly skilled Service Desk Operator to join our team at Venn Group. As a Service Desk Operator, you will be responsible for providing Level 1-2 support to clients on all matters relating to IT provision.Key Responsibilities:Provide exceptional customer service: Support and maintain a high...
-
Service Desk Support Specialist
2 days ago
Exeter, Devon, United Kingdom Venn Group Full timeService Desk Operator Job DescriptionJob Summary:We are seeking a highly skilled Service Desk Operator to join our team at Venn Group. As a Service Desk Operator, you will be responsible for providing Level 1-2 support to clients on all matters relating to IT provision.Key Responsibilities:Provide exceptional customer service: Support and maintain a high...
Service Desk Apprentice
3 months ago
As Service Desk Analyst, your primary role will be to provide remote reactive technical support across our South West client base.
List of duties:
- Resolve support calls in first instance or liaise with 3rd party IT suppliers and internal colleagues.
- Provide regular communications of ticket progress with end users
- Liaise with and monitor 3rd party suppliers to ensure they are progressing our client's issues efficiently.
- Administration of user accounts & shares.
- Monitor and maintain backup & security software.
- Actively identify frequently logged support calls and make recommendations for IT service improvements or user training requirements.
- Write workflows & technical guides to ensure knowledge is shared for repeating tickets, enabling other members of the team to resolve the same issues as quickly as possible - reducing reactive time per ticket.
- Ensure technical documentation of clients are up to date with any new information gathered during reactive support
- Ensure the service desk ticketing system is always up to date and accurate with notes of all communications - yours and others.
- Promote the benefits of our standards and best practices to all clients.
- Communicate technical information to non-technical users in plain English
About the employer:
We are a passionate team that delivers brilliant results. Our people are experts in their fields and take pride in the quality of their work.
Based in Exeter, with clients across the UK, it is our combination of brilliant people and technology expertise that allows us to deliver outstanding results.
Requirements and Prospects:
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data
- Communicate with all levels of stakeholders
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Works professionally, taking initiative as appropriate and acting with an ethical approach
- Communicates technical and nontechnical information in a variety of situations to support effective working with internal or external stakeholders
- Demonstrates a productive and organised approach to their work
- Selfmotivated
or
Progression to Project specialist (on client site deployment of new solutions)
Progression to Centralised Services (internally based, platform and administration of changes to all supported clients)
Training Provided:
One day at Exeter College during term time working towards the Level 3 Information Communication Technician apprenticeship.
Additional Information:
GCSE 4/C (or equivalent qualification) in Maths & English
