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Welcome & Service Assistant
2 weeks ago
Working within a bustling and friendly atmosphere as part of a passionate Visitor Welcome team, you will be an important part of delivering fantastic customer service at this unique heathland site on the Suffolk coast.
Hours: 850 hours to be worked over the duration of the year with the majority of the hours worked from February to October.
This role is based on annualised hours, where the amount of hours you work each month may vary: however your salary will be paid in 12 equal instalments over the year.
What it's like to work here:This vacancy is included in a trial of the 'Disability Confident' scheme (level 1).
You will be part of a small and friendly team meeting and greeting visitors to Dunwich Heath. Reporting to the Visitor Experience Officer, you'll work with our great National Trust volunteers.
You will mainly be based in our Visitor Welcome centre next to the Coastguard Cottages and you'll also have the opportunity to explore this wonderful heathland and talk to our visitors.
There will also be opportunities to further your knowledge with online training as well as discovering the amazing wildlife at Dunwich Heath.
What you'll be doing:
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to look after the heritage in our care.
Visitors are an essential part of what we do, and you will be responsible for providing an excellent service to everyone, every day.
As a Welcome & Service Assistant, you will ensure that the welcome our visitors receive is always warm and friendly, setting them up for an amazing experience for the rest of the day.
You will be working with a small volunteer visitor welcome team who will support you in the Visitor Welcome role.
You'll be responsible for answering queries and making sure visitors can find everything they need.Understanding how and why we engage our supporters is key to our work and as part of the visitor welcome team you will link everything we do back to the National Trust's core purpose of protecting our precious landscapes for everyone to enjoy.
You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent.
- Ability to work in a team
- flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :
Compliance.
Eligibility to Work in the UK
Permanent p/t (850 hrs py)
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