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Operations Manager
3 months ago
Operations Manager Location:
Wolverhampton,
West Midlands Salary:
£35k-£40k dependent on experience Contract: Full time, permanent We are looking for a strategic and process-driven individual who has a minimum of 3 years' experience managing projects in a busy operational environment.
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
You should have a positive attitude, be prepared to take a hands-on approach when needed, and work collaboratively with colleagues at all levels.
The Company Your Claim Matters is a part of the Lloyd James Media Group, an independent and diverse collective of well-established businesses thriving across multiple verticals, including financial services, legal, media, and software.
With our headquarters in Wolverhampton, we are a dynamic team dedicated to our core values: integrity, accountability, diligence, perseverance, and self-discipline.
As an award-winning company, we are fast, flexible, innovative, inclusive, and fun.
We invite bright, engaging, ambitious, and enthusiastic individuals to join us.
We are seeking someone who puts people first, is determined, motivated, and hungry for success to hit the ground running and shine The Role
- Duties and Responsibilities: To drive a large team to achieve stretching individual and department targets.
Analyse market trends and customer data to refine approaches.
Regularly review and adjust targets to align with business goals.
Utilise performance metrics to identify areas for improvement in claims performance conversion.
Analysis of case count and defendant behaviour.
Ensure seamless integration between sales and marketing efforts.
The continuous development of your team.
Develop comprehensive training programs tailored to team needs.
Implement regular feedback and development sessions.
Developing and implementing new initiatives, strategies, and programs to capture key demographics.
Setting individual targets for your team.
Tracking sales goals and reporting results as necessary.
Coordinating with the marketing team to create and implement strategies/activities aimed at identifying and attracting potential customers for the business.
Create an inspiring team environment with an open communication culture.
Foster a collaborative and supportive work atmosphere.
Implement succession planning to ensure long-term team success.
Develop reward and recognition programs to motivate staff.
Act as a mentor and coach to junior staff.
Use project management tools to allocate resources effectively.
Implement and improve operational management systems, processes, and best practices.
Adopt industry best practices to enhance operational performance.
Analyse data to drive continuous improvement initiatives.
Develop and implement customer service standards.
Oversee day-to-day operation, ensuring all operations are carried out in an appropriate, cost-effective way.
Streamline processes to enhance efficiency and reduce costs.
Recruit, train and supervise staff and discover training development needs providing coaching as required.
Recognise high performance and reward accomplishments (Succession planning).
Provide support, mentoring, and advice to team members to generate and maintain motivation and morale.
Prioritise teamwork load to ensure opportunities are maximised.
Examine management information and use this to improve processes.
Identify improvements in the quality of customer service whilst ensuring adherence to company processes and remaining legally compliant.
Experience:
Proven work experience as operations-focused project manager or similar role.
Experience in managing high-volume financial services, claims, or legal/litigation processes.
Background in banking, tech, or law is advantageous.
Strong analytical and financial forecasting skills.
Ability to present complex information clearly and concisely.
Proven track record of managing multiple priorities effectively.
Be able to consistently achieve goals and targets whilst exceeding expectations Proficient in using project management and CRM tools.
Experience in performance management and employee development.
Experience in process improvement and operational excellence initiatives.
Proven ability to manage financial performance and budgets.
Strong decision-making capabilities.
Advanced degree or certifications in project management preferred.
Extensive experience in a fast-paced administration and project management environment.
Familiarity with business and financial principles.
Excellent communication skills with the ability to communicate at all levels.
Outstanding organisational and time management skills.
Substantial experience working in a busy office environment.
Strong experience in managing and leading a team with the ability to engage, inspire, and motivate.
Knowledge of organisational effectiveness and operations management.
Experience of budgeting and forecasting.
Outstanding organisational skills and the ability to prioritise.
Degree in Business, Operations Management, or related field.
What we are looking for:
Ambitious and inspirational individual with an Operations background Able to take instruction, process, act and improve Professional and self-motivated Excellent time management and organisational skills A hunger to achieve and go above and beyond KPI target driven Why would I want to work here? As a business we pride ourselves on our core values of being open, honest, and hardworking.
This is a huge potential to develop and grow within a fun and exciting environment, where your perspective matters, your development is at the forefront where endless opportunities are offered to support your personal growth and expansion of the business by having a voice and being part of making critical business decisions, you will no longer be viewed as a cog in a wheel Thrive in a dynamic and forward-thinking environment as an Operations Manager Enjoy a competitive salary of £35,000- £40,000 DOE.
Unlock endless opportunities for professional development and career advancement.
Enjoy a holiday package with 28 days off including bank holidays.
Join a supportive and collaborative team that feels like family.
Have fun at regular social events that keep the team spirit alive.
Celebrate in style at our Summer and Christmas parties.
Indulge in free beverages and snacks to keep you fuelled and focused.
Benefit from our contributions towards eye tests and glasses for your well-being.
Are you ready to be part of a forward-thinking team that values your ambition and enthusiasm? If so please apply today
