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Branch Operations Manager

2 months ago

Wolverhampton, Wolverhampton, United Kingdom GSF Car Parts Full time
About The Role

As an Operations Manager at GSF Car Parts, you will be responsible for managing process and training for front-line branch staff, while supporting the Field Operations team and Branch Network.

Main Duties and Accountabilities
  • Drive improvement in Parts Availability and Replenishment (PARC) through collaboration with the Operations Support Services (OSS) and regional teams.
  • Support the completion of audits through the OSS team.
  • Provide data for PARC scoring.
  • Conduct a 6-week review of objectives with the OSS team and set new objectives.
  • Hold bi-weekly reviews with branch regional teams.
  • Lead PARC reviews with the Operations teams and provide clear objectives for shrinkage and compliance improvements.
  • Ensure training on operational processes is recorded and up-to-date in the shared folder.
  • Review and contribute to the development of new policies.
  • Maintain and review OSS trackers to maximize OSS time in branch.
  • Complete OSS induction plans.
  • Ensure the OSS team is skilled to train in all areas, including cash banking processes.
  • Manage Standard Operating Procedures (SOPs), keeping them up-to-date and updating Pitstop as required.
  • Drive branches throughout the month to ensure smooth month-end completion.
  • Support the completion of the Branch Stocktake Management program.
  • Support the stock cleanse program.
  • Maintain a strong link with the Profit Protection Manager and support OSSs as needed for audits or stock investigations.
  • Link with the Central Operations Manager.
  • Provide front-line support on projects as needed, including new branch or branch move projects.
  • Provide support on other projects as directed by the Head of Operations.
Working Hours

Average hours Monday to Friday, including alternate Saturday working. This role covers the entire branch network, requiring extensive travel and occasional nights away.

About You

As an Operations Manager, you will have a proven track record of managing a warehouse, ideally in a fast-paced environment such as FMCG.

Requirements
  • Operational experience in a similar or management role, ideally in a multi-site organization.
  • Good knowledge of branch processes.
  • Good organizational skills.
  • Enthusiasm with the ability to motivate others and lead by example.
  • Able to work well under own initiative.
  • Excellent communication skills at all levels.
  • IT literate and proficient in Excel.
  • Excellent knowledge of Autopart.
  • Clean, valid driving license with flexibility to travel (overnight stays may be required).
What We Offer
  • Opportunity to earn a performance-based bonus.
  • Days annual leave, including bank holidays.
  • Free flu vaccine.
  • Health and wellbeing tools.
  • Free support from pension experts.
  • Life assurance scheme.
  • Discounts from hundreds of household names.
  • A suite of financial wellbeing products.
  • Paid time off to volunteer.
  • Training qualifications and career progression opportunities.