IT Technology Officer
2 weeks ago
The IT Technology Officer will support the smooth running of the organisation's ICT systems to ensure the services to clients are delivered efficiently and effectively.
The job will include first line and second line resolutions and support.
Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Tasks:
Helpdesk Support
- Act as first point of call for reporting IT support issues
- Respond to and resolve user login problems
- Respond to and resolve network print / fax / scan facilities
- Respond to and resolve Windows ACL / Office365 AAD issues
- Respond to and resolve physical cabling issues - both client and wiring closet
- Diagnose and resolve problems with telephones and hunt groups
- Respond to IT hardware and connectivity issues, involving suppliers as necessary
Requirements:
- Basic Office understanding.
- IT competency.
- Able to work as part of a team.
- Natural problem solving skills.
- Customer service skills
Salary:
£23,694.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Wellness programme
Schedule:
- Monday to Friday
Work Location:
One location
Application deadline: 13/01/2023
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