Customer Operations Representative

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Phoenix Group Full time

Location and flexible working:
Edinburgh.

We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.


Job Type: 18 Month Fixed Term

Closing Date: 8th June

Salary and benefits:
Up to £25,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Recruiter:
Douglas Smith


We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Representative in our Workplace Benefits Platform Helpdesk team.


Who are we?
We want to be the best place that any of our 6,800 colleagues have ever worked.

We're the UK's largest long-term savings and retirement business.

We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration.

We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.


The role

  • Work with both internal and external stakeholders to ensure the team is prepared for our clients' annual benefits enrolment
  • Data gather, analysis and report production to inform our clients of our team's performance
  • Be upskilled to assist the wider department, in particular our administration team

What we're looking for

  • Excellent communication skills with strong attention to detail and ability to multitask
  • A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers
  • Computer literacy and willingness to learn new systems and technologies
  • Analytical and problemsolving skills

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.

If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.


If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

LI-DS1

LI-HYBRID

  • Edinburgh, Edinburgh, United Kingdom ENVISION AGENCY LTD Full time

    We are currently seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are passionate about delivering excellent customer experiences and have strong communication skills.Duties: Answer...


  • Edinburgh, Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities: Up sell additional products or services to customers when appropriate Analyse customer interactions to identify trends and areas for improvement Collaborate...


  • Edinburgh, Edinburgh, United Kingdom Staffline Group Full time £23,873

    Apply today to work as a Customer Service Representative in Edinburgh West for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by...


  • Edinburgh, Edinburgh, United Kingdom RSG PLC Full time

    Customer Service Representative - Edinburgh Lloyds Banking Group Starting at £21,500 per year**Mon-Friday, 9am-5pmFountainbridge, Edinburgh, EH3 9PEDiligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the...


  • Edinburgh, Edinburgh, United Kingdom Tate Full time

    Tate Recruitment are working in partnership with Diligenta and are recruiting for talented Customer Service Representatives to join their organisation in Edinburgh.Standard Life, now part of Diligenta is a UK based FCA regulated subsidiary of Tate Consultancy Services (TCS), and is a brand that has been trusted to look after peoples life savings and...


  • Edinburgh, Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    We are currently seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and friendly manner. You will play a crucial role in ensuring customer satisfaction and maintaining our company's reputation...


  • Edinburgh, Edinburgh, United Kingdom VBUSA LTD Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.Responsibilities: Answer incoming customer calls and respond to inquiries or concerns Provide information about products and services...


  • Edinburgh, Edinburgh, United Kingdom The Eight Group Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Responsibilities: Answer incoming customer inquiries in person Provide accurate information about...


  • Edinburgh, Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and development.Duties: Up sell products...


  • Edinburgh, Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and development.Duties: Answer incoming...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Customer Service Representative - Part Time Up to £23,000 per year (Pro rata)**Part-time contracts available: Mon-Fri 10am4pm:- Mon-Thu 9am-5pm:- Tue-Fri 9am-5pm:- Mon, Tue, Thu, Fri 9am-5pmHybrid remoteStandard Life House, Edinburgh, EH1 2DHHere at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life &...


  • Edinburgh, Edinburgh, United Kingdom HOLLOW ADVISORY LTD Full time

    Duties: Analyse customer inquiries and provide appropriate solutions Perform data entry tasks accurately and efficiently Upsell products or services to customers when applicable Maintain a high level of phone etiquette at all times Handle customer queries in a professional and timely mannerQualifications: Strong communication skills, both verbal and written...


  • Edinburgh, Edinburgh, United Kingdom Office Angels Limited Full time

    Job Title:Temporary Customer Service RepresentativeBenefits & Perks:Competitive hourly rateFull training providedOpportunity to work with a renowned clientConvenient location near public transportationAbout Our Client:Seeking two Temporary Customer Service Representatives to join their team. With a commitment to delivering outstanding service, known for...


  • Edinburgh, Edinburgh, United Kingdom Enterprise Mobility Full time

    Overview:Join our team at Edinburgh Airport / Edinburgh Train Station as a Seasonal Customer Service Representative for Enterprise Mobility.A family-owned, world-class portfolio of brands in the UK, includes household names such as Enterprise Rent-A-Car. We've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a...


  • Edinburgh, Edinburgh, United Kingdom Trainline Full time

    Company DescriptionTrainline is an innovative, tech business with a mission to bring together the world's rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We're hugely proud to be the world's leading independent rail...


  • Edinburgh, Edinburgh, United Kingdom Trainline Full time

    Company DescriptionTrainline is an innovative, tech business with a mission to bring together the world's rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We're hugely proud to be the world's leading independent rail...

  • Software Engineer

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Motability Operations Full time

    The Software Engineering team is looking for an experienced engineer to join a product team that works closely with the business in delivering and maintaining software for our internal and external customers. It is an agile delivery environment with momentum from some recent big successes, with lots of exciting new projects also in the pipeline. Key...


  • Edinburgh, Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    Duties: Handle inbound and outbound customer calls professionally Provide information about products and services Resolve customer complaints or concerns Perform data entry accurately and efficiently Utilize phone etiquette to ensure quality customer service Upsell products or services to customers as neededExperience: Previous experience in a call center or...


  • Edinburgh, Edinburgh, United Kingdom RCG Moody International Limited c- Intertek Full time

    An opportunity has opened up for a Client Support Representative to join Intertek Inform. The role involves handling client queries across various products, services, and channels in multiple territories, ensuring excellent customer care and support. Adhering to specific processes and procedures to maintain consistent, top-notch customer service to...


  • Edinburgh, Edinburgh, United Kingdom Team Spirits Airport Operations Full time

    Team Spirits Airport Operations is seeking dynamic, passionate and results-driven individuals to join our growing team at Edinburgh Airport. As a part of our retail environment, you will have the opportunity to work with luxury brands and provide exceptional customer service while promoting fragrance, beauty, and liquor products in the World of Duty-Free...