Ms Teams Sme

2 weeks ago

London, Greater London, United Kingdom Atos Full time

Publication Date:

Apr 10, 2023

Ref

No:
476841

Location:

London, GB, SW1A 2NS

The future is our choice


At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.

Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.


As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview.

The data is only used for the purpose of providing additional support at interview.

About the role:


Atos partner with private and public sector organisations across Finance, Energy, Manufacturing, Media and Government, helping them to understand the true organisational value of utilising Microsoft integrated solutions.


Responsibilities:

Requirements gathering for design, development and deployment of a platform or product ensuring adequate resiliency.

Produce high-quality solution or infrastructure development and engineering deliverables, in accordance with the platform roadmap and project timelines

Execution of process engineering and operational improvement initiatives, automation, efficiency for platforms/products

Provide input into product selection and standards, design, and certification

Adheres to firm's DevOps, Agile Transformation and ITIL methodologies

Experience with multi-geography, multi-tier service design and management

Maintain effective and consistent communication with teammates, peers and the leadership team


Resolve and act as escalation and coordination point for incidents and problems related to escalations from operations and performs root cause analysis.

Performing audits and analysis of existing products for the purpose of ensuring proper configuration management and consistency

Provides operational readiness activities aligned to Microsoft Teams


Partners with the support team to work through tickets to share and document knowledge and best practices with the aim for the team to support independently.

Provide suggestions and improvements on troubleshooting process

Act as Subject Matter Expert on Teams support and operational ownership

Identifies where concerns may exist in the ability to deliver services, and provides appropriate support

Perform targeted communication or training to ensure operations staff are ready to support

Knowledge and Skills Requirements:


Capability to help client's structure, plan, estimate, deliver, deploy and operate the Teams services, cloud connectivity, and network infrastructures supporting an enterprise architecture.


Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.

Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

Ability to work with people in a variety of cultures, countries and time zones

Deep knowledge and Experience with managing MS Teams design

Expert level knowledge in Voice services, MS teams Enterprise voice skills is highly desirable.

Served as the lead Engineer for Office 365 Platform services in Teams

Practical and demonstrable experience of Administering all aspects if Teams at a platform level

Deep experience with Azure AD Group, O365 license management and O365 Groups

Exposure to O365 Guest Access and Third-party integration

Platform Expertise using Microsoft Graph, Power Apps, Flow and O365 Groups

Build technical artifacts for Engineering and operational teams

Brings proven industry leading technical expertise in Lync, Skype for Business and Collaboration tools

Good understanding of the technical aspects of the product(s)

5-10 years' experience in an Engineering role

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos

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