Current jobs related to Customer Experience Advisor - Reading, Reading - Thames Water Utilites
-
Bodyshop Advisor
21 hours ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeBodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.Key Responsibilities:Meet and greet customers, manage bookings,...
-
Bodyshop Advisor
1 day ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeBodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.Key Responsibilities:Meet and greet customers, manage bookings,...
-
Bodyshop Advisor
5 days ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeBodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients.Key Responsibilities:Meet and greet customers, manage bookings, and...
-
Bodyshop Advisor
5 days ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeBodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients.Key Responsibilities:Meet and greet customers, manage bookings, and...
-
Bodyshop Advisor
3 days ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeBodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.Key Responsibilities:Liaising with third party companies such as...
-
Bodyshop Advisor
3 days ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeBodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.Key Responsibilities:Liaising with third party companies such as...
-
Service Advisor
2 weeks ago
Reading, Reading, United Kingdom Mercedes Full timeService Advisor Opportunity at Vertu Mercedes Benz of ReadingWe are seeking a skilled Service Advisor to join our team at Vertu Mercedes Benz of Reading. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support throughout the service or repair of their vehicle.Key Responsibilities:Set customer...
-
Service Advisor
2 weeks ago
Reading, Reading, United Kingdom Mercedes Full timeService Advisor Opportunity at Vertu Mercedes Benz of ReadingWe are seeking a skilled Service Advisor to join our team at Vertu Mercedes Benz of Reading. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support throughout the service or repair of their vehicle.Key Responsibilities:Set customer...
-
Bodyshop Customer Service Representative
1 week ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeBodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.Key Responsibilities:Liaising with third party companies such as...
-
Bodyshop Customer Service Representative
1 week ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeBodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.Key Responsibilities:Liaising with third party companies such as...
-
Bodyshop Customer Service Representative
3 weeks ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeWe are seeking an experienced Bodyshop Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Bodyshop Advisor, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients.Key Responsibilities:Meet and greet customers, manage bookings, and maintain a courtesy car diary.Liaise with...
-
Service Advisor
2 weeks ago
Reading, Reading, United Kingdom Octane Recruitment Full timeJob Summary: We are seeking a skilled Service Advisor to join our high-performing team at Octane Recruitment. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and driving sales growth.Key Responsibilities:Provide top-notch customer service to clients, responding to their needs and concerns in a timely and...
-
Service Advisor
2 weeks ago
Reading, Reading, United Kingdom Octane Recruitment Full timeJob Summary: We are seeking a skilled Service Advisor to join our high-performing team at Octane Recruitment. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and driving sales growth.Key Responsibilities:Provide top-notch customer service to clients, responding to their needs and concerns in a timely and...
-
Service Advisor
2 weeks ago
Reading, Reading, United Kingdom Octane Recruitment Full timeJob Summary: We are seeking a skilled Service Advisor to join our high-performing team at Octane Recruitment. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and driving sales growth.Key Responsibilities:Provide top-notch customer service to clients, responding to their needs and concerns in a timely and...
-
Service Advisor
2 weeks ago
Reading, Reading, United Kingdom Octane Recruitment Full timeJob Summary: We are seeking a skilled Service Advisor to join our high-performing team at Octane Recruitment. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and driving sales growth.Key Responsibilities:Provide top-notch customer service to clients, responding to their needs and concerns in a timely and...
-
Bodyshop Administrator
2 weeks ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time**Job Summary:**We are seeking a highly organized and detail-oriented Bodyshop Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Bodyshop Advisor, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients.**Key Responsibilities:**Meet and greet customers, manage bookings, and...
-
Bodyshop Administrator
2 weeks ago
Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time**Job Summary:**We are seeking a highly organized and detail-oriented Bodyshop Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Bodyshop Advisor, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients.**Key Responsibilities:**Meet and greet customers, manage bookings, and...
-
Bodyshop Advisor
2 days ago
Reading, Reading, United Kingdom Holt Recruitment Full timeBodyshop Advisor / Customer Service Advisor RoleWe are currently working with a highly efficient and well-equipped Bodyshop who are seeking an experienced Bodyshop Advisor to join their busy site in the Reading area.Key Responsibilities:Meet and greet customers, manage bookings, and ensure courtesy car diary control and customer updates are handled...
-
Bodyshop Advisor
2 days ago
Reading, Reading, United Kingdom Holt Recruitment Full timeBodyshop Advisor / Customer Service Advisor RoleWe are currently working with a highly efficient and well-equipped Bodyshop who are seeking an experienced Bodyshop Advisor to join their busy site in the Reading area.Key Responsibilities:Meet and greet customers, manage bookings, and ensure courtesy car diary control and customer updates are handled...
-
Service Advisor
1 day ago
Reading, Reading, United Kingdom Jago Consultants Full timeService Advisor OpportunityWe are seeking an experienced Service Advisor to join our client's growing team at a main car dealership. Our client prides itself on delivering exceptional customer care and is looking for someone who can maintain the highest standards of professionalism and courtesy when interacting with customers and the public.Key...
Customer Experience Advisor
3 months ago
Who are we?
Thames Water is the UK's largest water and wastewater company.
We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day.Water is essential to life, so our business is always open.
Thames Water has an exciting opportunity to join the team as a Customer Experience Advisor.
As the Customer Experience Advisor this will be a chance to develop and articulate your professional communication skills. Dealing with solicitors and specialist conveyancing customers you will be in the front line representing Thames Water Property Searches and ensuring that you deliver an exceptional customer service and resolution of customer issues first time around.
Working within a team where you will be fully supported in your development and gaining of in-depth knowledge of property searches nationwide.
About the role:
As part of the larger Customer Experience team for Property Searches, you will be a recognised
customer champion. You will be responsible for inbound and outbound correspondence verbally and written in relation to Property Searches activities.
The aim is to provide an excellent customer experience whilst meeting agreed business performance goals in telephony, online support, credit and debt management, billing operations and operational investigation.
What you will be doing:
- Deliver the customer experience required in meeting the process and standards agreed
- Adhere to business fulfilment policies and processes
- Identify issues for escalation to line management, having followed appropriate approaches to resolve the issue first hand
- Identify opportunities to improve practices and effectiveness
- Promote the Thames Water profile and Property Searches unique selling propositions to customers
- Provide support to colleagues of all skill levels and encourage other team members to achieve both individual and team targets
- Demonstrate a striving for excellence through a positive attitude to targets & coaching and seeking support and feedback
- Follow plans and schedules provided to maximise performance, and provide ideas for improvements
- Undertake full training on Billing activities within your day to day role
What are we looking for?
A professional individual with the resilience to deal efficiently and effectively with customer queries and complaints and provide front line customer service to Property Searches customers.
This role requires you to take complete ownership for your own work whilst representing Property Searches and proactively looking for opportunities to develop and improve processes in order to provide the best service to our customers.
You must also be
numerate, analytical and confident at dealing with credit control as an element of this role will also entail debt recovery and debt management.
What's in it for you:
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
You can find out more in our working for us section of our website.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers.
As part of your role, you'll be asked to help out our Instant Support Team to help our customers in their hour of need.
This is incredibly rewarding, and you'll be given full training - it's also a great opportunity to learn more about our business and meet colleagues.
