Business Support Co-ordinator

2 weeks ago


Birmingham, Birmingham, United Kingdom TMPW (HP) for Birmingham City Council Full time

Business Support Co-ordinator

Grade 4 £ £37261

Permanent

36.5 hours
Opportunity for permanent full-time Business Support Coordinators.

This is an exciting opportunity to join the Business Improvement and Support function at Birmingham City Council. We are recruiting for enthusiastic and flexible individuals to undertake the role of Business Support Coordinator.


The post holder will be a key member of the City Housing Directorate Complaints and Enquiries Team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve and inform complaint and service area improvement.


You will play a proactive role in further embedding a consistent, excellent and reliable customer focussed complaints and enquiries service for the City Housing Directorate, working across key frontline service areas including: Housing Repairs, Housing Management and Housing Solutions and Support.


As a Business Support Coordinator, you will work as part of a dynamic team in delivering an effective and high quality service.

You will manage and coordinate complaints and enquiries received from a range of stakeholders such as Residents, MP's and Councillors; adhering to statutory requirements and relevant legislation, regulatory codes, guidance and professional practice.


You will be responsible for case managing complex, high level, and/or escalated cases to resolution and maintaining accurate case management and other administrative records, according to the required standards and procedures and by using appropriate I.T.

systems. Promoting a compliance culture and producing reports and summaries.


You will need to be a proactive team player, with the ability to work to deadlines and able to manage a number of conflicting priorities and competing demands.

You will work flexibly and as part of a team to provide continuity of service, you will have the ability to communicate effectively at all levels within the organisation and have strong skills in driving change and service performance.

Taking responsibility of your own workload, quality checking Business Support Officer responses and being an owner and driver is essential along with strong organisational skills.

Closing date
22nd February 2023 at 23:59

Ref:
BCC872

Job Description and Person Specification

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